Associate Director, Sales Operations Transformation

Role Summary

Associate Director, Sales Operations Transformation at Takeda Pharmaceutical (USA-MA-Virtual). The role defines and transforms sales operations processes and deliverables, leveraging AI, automation, and technology. You will assess current state, identify recommendations for future state, and serve as sales operations PMO for large cross-functional initiatives such as product launches and system integrations.

Responsibilities

• Provide Sales Operations launch support through PMO of cross-functional work, budget coordination, and strategic thought leadership.
• Drive innovation, evolution, and continuous improvement to streamline the organization, scale capabilities, and enhance operational efficiency within Sales Operations.
• Partner with USBU sales force teams, CAI and DD&T for data needs and changes.
• Identify and share Sales Operations best practices across business units.
• Collaborate with cross-functional teams to identify process optimization opportunities.
• Implement agile, action-oriented measures to quickly achieve impactful results.
• Act as a strategic project manager to drive innovation and change.
• Establish and maintain strong relationships with internal stakeholders to ensure alignment and effective communication.
• Provide regular updates to senior leadership on project progress, opportunities, risks, and issues.
• Oversee management of key external vendor relationships and build two-way partnerships to increase operational efficiencies and services.
• Cultivate strategic partnerships to bring in thought leadership while supporting the business, develop the service/technology roadmap, and generate innovative ideas.
• Embed an agile mindset and spirit of innovation in the team and their work.
• Develop recommendations for how AI, automation, and technology can evolve and enhance Sales Operations services and field force readiness.

Qualifications

• Minimum BS/BA degree with MS/MBA preferred in a technical or related field
• Minimum of 8 years‚Äô experience in the pharmaceutical, immunology, biologic/biotech, or medical device industries
• Project management experience required
• Management Level Experience preferred
• Experience working with and influencing senior-level management and key stakeholders
• Proven track record of leading and driving business process transformation and organizational culture change, delivering programs with complex deliverables, and extensive experience in project management or strategy consulting
• Strong analytical skills and budget management experience
• Previous organizational change management experience
• Strategic and critical thinking, and problem-solving skills
• Strong organizational, planning and project management skills; ability to prioritize, meet deadlines, and develop workflows for multiple projects
• Leadership and development experience with small to medium, multi-disciplinary dispersed teams
• Healthcare business acumen and understanding of the pharmaceutical industry
• Collaborative with cross-functional teams to identify process optimization opportunities
• Travel required up to one week per month

Skills

• Strategic project management
• Agile methodologies and transformation
• Stakeholder management and communication
• Data and analytics for operations
• Vendor relationship management
• Change management

Education

• BS/BA required; MS/MBA preferred in a technical or related field

Additional Requirements

• Travel up to one week per month