Associate Director, Program Launch and Change Excellence

Role Summary

Associate Director, Program Launch & Change Excellence will support the executional strategy including practical frameworks, tools, methodologies, and business processes to drive launch excellence pre- and post-implementation across all NPS programs. The candidate will co-create, implement and manage tools that simplify and accelerate launch preparation and post-launch operational excellence, and will collaborate with Center of Excellence and Disease State functions to apply new approaches to NPS operations. Location: East Hanover site; Travel: 20% (domestic and/or international).

Responsibilities

• Assist in establishing a consistent, reliable, repeatable approach for launch excellence for all Novartis Patient Support programs
• Support NPS Disease State Teams pre and post launch to plan, execute, and operationalize Novartis Patient Support programs and services through key frameworks, processes, and best practices
• Support the ongoing evaluation of key programs and processes for NPS across the portfolio and partner with Center of Excellence & Disease State Teams and drive changes to existing NPS programs
• Ensure successful program implementation, operations, and compliance for assigned projects through cross-functional partnership within and outside the organization
• Ensure program launch & change is done with proper monitoring, auditing and quality assurance of patient support programs and services
• Develop and maintain knowledge of various methodologies, regulations, processes, timelines, and general approach underlying the company’s current and potential products/support services
• Collaborates with NPS Leadership, brand, finance, legal and compliance

Qualifications

• Required: Bachelor's Degree required (preferably in Life Sciences, Pharmacy, or Business related discipline); advanced degree preferred
• Required: 8+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, reimbursement and patient services
• Required: 5+ years of change management and project management experience
• Required: Demonstrated “hands-on” understanding of the current compliance environment including current regulations and standards from the FDA, CMS, HHS OIG, and other regulatory and enforcement agencies
• Required: Effective leadership skills, including change management on projects/programs; Collaborates with NPS Leadership, brand, finance, legal and compliance
• Required: Ability to work in a fast-paced team environment and handle multiple projects and tasks
• Required: Ability to analyze problems, identify alternative solutions and implement recommendations for resolution
• Preferred: Knowledge of call center industry practices, reimbursements and payer systems, healthcare protocols and US Healthcare system processes
• Preferred: Uses diverse and varied approaches to persuade, negotiate and influence operational decisions
• Preferred: Ability to work effectively as an individual contributor and in a team structure; maintain strong cross-functional ties with key business partners
• Preferred: Experience with launching of a new product