Associate Director, Patient Support Services

Role: Lead development and execution of Patient Support Services strategies focused on Neuroscience portfolios, including messaging, training, program development, and customer engagement initiatives. Responsibilities: partner with field teams, refine programs based on market research, oversee access marketing strategies, manage support website/content, develop KPIs, coordinate vendor relationships, and ensure compliance. Qualifications: Bachelor’s degree plus 8+ years in patient support, healthcare operations, or related pharma/biotech fields; experience with specialty neuropsychiatric medications and Medicare Part D preferred. Skills include project management, vendor oversight, cross-functional collaboration, and strong communication. HighValue: Neuroscience, patient access, support program development, healthcare provider engagement, and compliance. WorkSetup: hybrid in San Diego, CA, or Princeton, NJ, requiring 3 days onsite weekly; travel up to 30%.