Associate Director, Patient Support Services

Role Summary

The Associate Director, Patient Support Services, is responsible for managing the operations of the patient support program, copay vendors, field team support and project management within Hub services. The role requires multitasking, prioritization, and managing shifting responsibilities in a dynamic, cross-functional environment. The ideal candidate will have a proven track record of launching and innovating Hub services centered around patient experience. Location: San Diego, USA – Remote.

Responsibilities

• Lead and manage the operations of the Hub program while supporting field-based roles with various stakeholders.
• Collaborate cross-functionally with internal stakeholders to strategize for delivering a best-in-industry patient experience through appropriate patient support programs, services, educational materials, and other tactics designed to assist with adherence and patient engagement.
• Monitor volume trends and ensure adequate staffing is available to meet all patient service objectives and goals.
• Manage project timeline/deliverables with all stakeholders while fostering collaboration and accountability.
• Act as a primary contact and subject matter expert for Hub services and program vendors serving as a resource to all stakeholders. Experience with copay support programs is required.
• Maintains a compliant, patient-centric approach in all that we do.

Qualifications

• Required: A minimum of 8+ years’ relevant experience within the pharmaceutical/healthcare industry in progressively responsible positions including at least 5+ years of Hub Services.
• Required: Program management, vendor management, and leadership experience.
• Preferred: Specialty pharmaceutical, nephrology, rare disease, REMs, Clinical experience preferred.

Education

• Required: Bachelor’s degree within Business, Healthcare, or Life Sciences; Equivalent combination of education and applicable job experience may be considered.

Skills

• The ideal candidate will embody Travere’s core values: Courage, Community Spirit, Patient Focus and Teamwork.
• Ability to work in a fast-paced environment centered around improving the patient journey.
• Successful record of creating and leading complex project plans, timelines, budgets, and critical paths.
• Experience launching and supporting a Hub program(s) with multiple stakeholders.
• Strong professional experience in a similar role within the pharmaceutical industry, preferably small molecule pharmaceuticals.
• Well organized with the ability to multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment.
• Excellent collaboration skills with strong attention to detail and the ability to multi-task and manage complexity.
• Strong interpersonal and organizational skills and excellent verbal and written communication skills are required.
• Ability to adapt to modification and changes to project plans, demonstrating flexibility to implement new strategies and tactics to accommodate these changes.

Additional Requirements

• Travel: Ability to travel (20%) domestic and internationally.
• All positions have an essential job function to be able to perform face to face work with colleagues and/or onsite in San Diego. No role is expected to be 100% remote.