Introduction to role

Are you ready to make a difference in the world of Neurology Patient Services? As the Associate Director, Patient Services Neurology Strategy, based in either our Boston or New Haven office, you'll be at the forefront of driving strategic initiatives that enhance patient support. Reporting to the Senior Director of Neurology Patient Services & Strategy, your mission is to implement and manage key initiatives that ensure a seamless and successful patient journey. Collaborate with cross-functional partners, including OneSource Support Specialists, Brand and Field Teams, IT, and Market Access, to understand patient needs and develop effective strategies. Are you prepared to lead the charge in providing best-in-class support?

Accountabilities

• Providing comprehensive tactical support for Neurology product launches.
• Partnering with patient services colleagues and cross-functional partners to ensure successful tactical pull-through of patient support and engagement strategies.
• Collaborating to implement new initiatives with coordinated training, materials, and communication.
• Supporting the development and refinement of start forms, work instructions, and call guides.
• Incorporating approved messaging from OneSource and Brand Marketing teams into patient communications.
• Driving omnichannel tactical pull through to improve patient support and engagement.
• Managing patient support programs including operations partnership and strategic improvements.
• Analyzing business performance using data sources to update and refine strategies.

Essential Skills/Experience

• Bachelor's Degree.
• 5+ years of pharmaceutical/biotech experience with extensive industry knowledge.
• 2+ years of experience in Patient Services.
• Patient centricity, positive mindset, and adaptability in a fluid environment.
• Task-driven work ethic and proven ability to manage multiple priorities with initiative, independence, and healthy collaboration.
• Excellent communication, customer management, and negotiation skills.
• Experience leading without direct authority and influencing at multiple organizational levels.
• Strategic mindset and strong presentation skills.
• Understanding of legal compliance in patient services, including HIPAA, OIG, and CMS regulations.

The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without accommodation, to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

Desirable Skills/Experience

• Experience with launch activities and readiness planning.
• Prior Patient Services experience in an operational or access role.
• Project management credentials with the proven ability to lead complex projects.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At Alexion, you'll find a dynamic environment where innovation thrives. Our commitment to patients drives us to create life-changing medicines. With a rapidly expanding portfolio, you'll enjoy the entrepreneurial spirit of a leading biotech combined with the resources of a global pharma. Here, every day is an opportunity to grow your career while making a meaningful impact on patients' lives. Join a team that values diversity, inclusiveness, and integrity as we work together to redefine healthcare.

Ready to embark on this exciting journey? Apply now and be part of something extraordinary!