Associate Director, Patient Services
MannKind Corporation
4 months ago
Remote
United States
$148,000 - $222,000 USD yearly
Patient Advocacy
Position Summary:
The Associate Director, Patient Services will execute Patient Support Services programs to support MannKind products. Cross-functionally align patient support strategies with patient needs and brand strategy. Manage assigned patient assistance and affordability programs, specialty pharmacies, and HUB operations. Reports to the Director, Patient Services.
Principal Responsibilities:
- Serve as Patient Services subject matter expert with external vendors and internal cross-functional teams to design and implement patient assistance/affordability programs and HUB/specialty pharmacy operations.
- Align with Marketing, Sales, Market Access, Advocacy, Commercial Operations, and Supply Chain to implement best-in-class patient support services and distribution.
- Oversee day-to-day operations of assigned patient services programs with a focus on operational excellence.
- Ensure vendor integrations and continuous improvement of specialty pharmacy and HUB operational processes.
- Partner with Commercial Operations/Business Analytics on reporting, dashboard development, data measurement, analysis, and data quality for specialty pharmacy/HUB.
- Provide input for program marketing materials and patient/provider communications.
- Facilitate weekly and monthly status update calls with vendor partners.
- Support seamless patient experience for escalated cases.
- Review SP/HUB data daily for inconsistencies, errors, and delivery timing.
- Interpret program data to assess reimbursement/access trends, performance/utilization, pharmacy performance, and KPI alignment.
- Create and maintain program SOPs, business rules, work instructions, and training materials.
- Create/manage vendor POs and vendor monthly invoicing with AP.
- Coordinate with Medical and Quality on AE/PC reporting, product replacement, and vendor training.
- Liaise with Legal/Regulatory/Compliance to ensure operations meet legal/regulatory requirements.
Education and Experience Qualifications:
- Bachelor’s degree.
- 8+ years in pharmaceutical patient support services; 3+ years managing external vendor partners running patient support programs.
- Proven success implementing/managing SP/HUB/copay/patient assistance programs (workflows, SOPs, KPIs).
- Practical experience designing/delivering/optimizing reimbursement support, co-pay assistance, patient assistance programs, and adherence services.
- Strong knowledge of private/public insurance processes: HIPAA, eligibility/benefit verification, prior authorizations, appeal denials, and financial assistance.
- Knowledge of manufacturer compliance requirements and patient confidentiality (HIPAA).
- Knowledge of affordability programs (foundational, bridge, PAP, cash, copay support).
- Strong strategic/analytical, time-management, and multitasking skills.
- Ability to get results in a fast-paced environment.
- Excellent written and oral communication.
- Proficiency in Microsoft Office (Excel, PowerPoint).
- Remote with 35% travel.
The Associate Director, Patient Services will execute Patient Support Services programs to support MannKind products. Cross-functionally align patient support strategies with patient needs and brand strategy. Manage assigned patient assistance and affordability programs, specialty pharmacies, and HUB operations. Reports to the Director, Patient Services.
Principal Responsibilities:
- Serve as Patient Services subject matter expert with external vendors and internal cross-functional teams to design and implement patient assistance/affordability programs and HUB/specialty pharmacy operations.
- Align with Marketing, Sales, Market Access, Advocacy, Commercial Operations, and Supply Chain to implement best-in-class patient support services and distribution.
- Oversee day-to-day operations of assigned patient services programs with a focus on operational excellence.
- Ensure vendor integrations and continuous improvement of specialty pharmacy and HUB operational processes.
- Partner with Commercial Operations/Business Analytics on reporting, dashboard development, data measurement, analysis, and data quality for specialty pharmacy/HUB.
- Provide input for program marketing materials and patient/provider communications.
- Facilitate weekly and monthly status update calls with vendor partners.
- Support seamless patient experience for escalated cases.
- Review SP/HUB data daily for inconsistencies, errors, and delivery timing.
- Interpret program data to assess reimbursement/access trends, performance/utilization, pharmacy performance, and KPI alignment.
- Create and maintain program SOPs, business rules, work instructions, and training materials.
- Create/manage vendor POs and vendor monthly invoicing with AP.
- Coordinate with Medical and Quality on AE/PC reporting, product replacement, and vendor training.
- Liaise with Legal/Regulatory/Compliance to ensure operations meet legal/regulatory requirements.
Education and Experience Qualifications:
- Bachelor’s degree.
- 8+ years in pharmaceutical patient support services; 3+ years managing external vendor partners running patient support programs.
- Proven success implementing/managing SP/HUB/copay/patient assistance programs (workflows, SOPs, KPIs).
- Practical experience designing/delivering/optimizing reimbursement support, co-pay assistance, patient assistance programs, and adherence services.
- Strong knowledge of private/public insurance processes: HIPAA, eligibility/benefit verification, prior authorizations, appeal denials, and financial assistance.
- Knowledge of manufacturer compliance requirements and patient confidentiality (HIPAA).
- Knowledge of affordability programs (foundational, bridge, PAP, cash, copay support).
- Strong strategic/analytical, time-management, and multitasking skills.
- Ability to get results in a fast-paced environment.
- Excellent written and oral communication.
- Proficiency in Microsoft Office (Excel, PowerPoint).
- Remote with 35% travel.