Associate Director Patient Experience Data Strategy

Role Summary

We are searching for the best talent for an Associate Director Patient Experience Data Strategy to be in Titusville, NJ.

Responsibilities

• Data Strategy & Governance
  • Support the implementation of a comprehensive data strategy for patient services, including data capture, integration, quality, and stewardship.
  • Collaborate with IT, Privacy, Legal, and Compliance to ensure data practices align with HIPAA and enterprise standards.
  • Serve as a liaison for data governance initiatives, helping to operationalize policies and frameworks.
  • Support the development and execution of J&J’s patient engagement AI strategy

• CRM & Platform Enablement
  • Define data requirements for the next-generation CRM (e.g., Salesforce Life Sciences Cloud).
  • Translate business needs into data architecture and reporting capabilities that enable omnichannel personalization and real-time insights.
  • Support platform testing, validation, and rollout activities.

• Cross-Functional Collaboration
  • Partner with Patient Experience, Access, Medical, and Commercial teams to align data strategy with business objectives.
  • Collaborate with analytics and insights teams to ensure data is actionable and supports performance measurement.
  • Manage key relationships with agencies and suppliers for concept development and market research execution.

• Execution & Program Management
  • Drive execution of data-related initiatives, including roadmap development, milestone tracking, and vendor coordination.
  • Ensure the implementation and maintenance of key marketing vehicles such as eBusiness strategy, promotional media, forecasting, and business plans.

Qualifications

• Bachelor’s degree required; advanced degree in data science, public health, business, or related field preferred.
• 6+ years of experience in patient data strategy, CRM, analytics, or strategic marketing—preferably in healthcare or life sciences.
• Strong understanding of data privacy, governance, and compliance frameworks.
• Experience with Salesforce or similar CRM platforms is a plus.
• Proven ability to manage cross-functional projects and influence without authority.

Preferred Attributes

• Passion for improving patient experiences through data and technology.
• Strong communication and stakeholder management skills.
• Ability to thrive in a fast-paced, matrixed environment.