Associate Director, Orchestration Engine

Role: Associate Director, Orchestration Engine – Business Lead at Amgen, responsible for translating portfolio and brand strategies into scalable customer journey orchestration capabilities. Responsibilities include defining use cases, partner collaboration across Decision Sciences, Tech, CRM, and vendors, managing requirements from discovery to deployment, ensuring adoption, and aligning capabilities with enterprise standards. The role emphasizes cross-channel customer experience design, workflow automation, decision logic governance, and performance measurement within Amgen's pharma portfolio across Oncology, Inflammation, and Rare Diseases. Requirements: Doctorate with 3+ years, Master’s with 5+ years, Bachelor’s with 7+ years, or equivalent experience in Commercial, Marketing, Analytics, or related fields; experience in pharma brand planning, omnichannel marketing, and digital platforms (CRM, CDP). Preferred skills include product ownership, translating customer journeys into scalable workflows, operationalizing AI/ML outputs, and managing cross-functional teams. High-Value: focus on customer engagement, marketing automation, decisioning patterns, and enterprise capability reuse within life sciences regulatory and compliance contexts. Location: Hybrid, requiring onsite presence in Thousand Oaks, CA, or Deerfield, IL, with a minimum of three days on-site.