Associate Director, Orchestration Engine

Role: Associate Director, Orchestration Engine – Business Lead at Amgen, responsible for translating portfolio and brand priorities into scalable customer engagement capabilities across channels. Responsibilities include partnering with brand teams and cross-functional stakeholders to define use cases, develop business requirements, design decisioning and automation workflows, oversee deployment, and promote adoption of orchestration solutions. The role also involves governance, measurement, and continuous improvement of customer engagement processes. Qualifications: Doctorate with 3+ years, Master's with 5+ years, Bachelor's with 7+ years, or equivalent experience in Commercial, Marketing, Sales, Medical, Analytics, or Product Management. Preferred skills encompass experience with pharmaceutical brand teams, omnichannel marketing, customer journey design, and familiarity with marketing automation, CRM, CDP, and AI integration. High-value specifics: focus on biopharma customer engagement, digital orchestration, and enterprise reuse, supporting Amgen’s therapeutic areas including Oncology, Inflammation, and Rare Diseases. The role requires on-site presence at either Thousand Oaks, CA, or Deerfield, IL, with a minimum of three days per week onsite.