Associate Director, Omni Channel Orchestration Technical Lead
Jazz Pharmaceuticals
June 30, 2026
Remote friendly (Philadelphia, PA)
United States
IT
Application instruction:
- If you are a current Jazz employee, apply via the Internal Career site.
Key Responsibilities:
- Partner with the Omnichannel Orchestration Global Capability Owner to design solutions, providing technical insight on feasibility, constraints, dependencies, and tradeoffs.
- Translate capability roadmaps into scalable architectures and development plans; convert business requirements into technical specifications.
- Lead technical delivery: build/configure/integrate Omnichannel Orchestration Solutions; implement next-best-action and decisioning (segmentation, targeting, personalization); integrate with CRM, data platforms, and analytics.
- Design orchestration/decisioning logic and rules engines for real-time personalized engagement; enable end-to-end customer journey integration.
- Monitor orchestration performance (execution, response rates, engagement outcomes) and continuously improve logic/strategies.
- Ensure compliance with security policies/regulatory requirements; direct vendor partners and lead cross-team problem solving.
Required Qualifications/Skills:
- Bachelor’s in CS/Engineering/IS or related.
- 8+ years (or 6+ with Master’s) in campaign orchestration/omnichannel engagement/digital marketing ops (pharma preferred).
- Experience as a Tech Lead (hands-on) and 4+ years leading/managing developers with cross-functional program leadership.
- Deep enterprise architecture + cloud + integration/API/data architecture; orchestration/decisioning platform ownership.
Preferred Qualifications:
- Pharmaceutical/healthcare industry; rare disease/specialty brands; experience with enterprise platform or Global Capability teams.
Working Requirements:
- 10–20% travel.
Benefits (explicitly stated):
- Medical/dental/vision insurance, 401k, flexible paid vacation (see link).
- If you are a current Jazz employee, apply via the Internal Career site.
Key Responsibilities:
- Partner with the Omnichannel Orchestration Global Capability Owner to design solutions, providing technical insight on feasibility, constraints, dependencies, and tradeoffs.
- Translate capability roadmaps into scalable architectures and development plans; convert business requirements into technical specifications.
- Lead technical delivery: build/configure/integrate Omnichannel Orchestration Solutions; implement next-best-action and decisioning (segmentation, targeting, personalization); integrate with CRM, data platforms, and analytics.
- Design orchestration/decisioning logic and rules engines for real-time personalized engagement; enable end-to-end customer journey integration.
- Monitor orchestration performance (execution, response rates, engagement outcomes) and continuously improve logic/strategies.
- Ensure compliance with security policies/regulatory requirements; direct vendor partners and lead cross-team problem solving.
Required Qualifications/Skills:
- Bachelor’s in CS/Engineering/IS or related.
- 8+ years (or 6+ with Master’s) in campaign orchestration/omnichannel engagement/digital marketing ops (pharma preferred).
- Experience as a Tech Lead (hands-on) and 4+ years leading/managing developers with cross-functional program leadership.
- Deep enterprise architecture + cloud + integration/API/data architecture; orchestration/decisioning platform ownership.
Preferred Qualifications:
- Pharmaceutical/healthcare industry; rare disease/specialty brands; experience with enterprise platform or Global Capability teams.
Working Requirements:
- 10–20% travel.
Benefits (explicitly stated):
- Medical/dental/vision insurance, 401k, flexible paid vacation (see link).