Associate Director, Legal Operations (Remote)

Role Summary

Associate Director, Legal Operations (Remote) – a strategic leadership role blending legal acumen with operational excellence to lead initiatives across the CLO organization, designing a multi-year legal technology and operations roadmap, and optimizing legal service delivery across the enterprise.

Responsibilities

• Lead and manage a team of legal operations and e-billing professionals, providing mentorship, performance management, and career development.
• Design and implement a multi-year legal technology and operations roadmap aligned with business and legal department goals, including oversight of legal tech platforms (e.g., matter management, e-billing, document management) and ensuring effective adoption and optimization.
• Drive operational excellence across the CLO organization by developing scalable processes, systems, and tools.
• Collaborate with stakeholders across Legal, Corporate Affairs, Government Affairs, Public Policy, and Patient Centricity to support strategic initiatives and operational needs.
• Manage outside counsel and vendor relationships, including performance tracking, billing compliance, and cost optimization.
• Support legal department budgeting, forecasting, and reporting activities.
• Develop and monitor KPIs and metrics to assess performance and identify areas for improvement.
• Lead or support change management, training, and knowledge management initiatives.

Qualifications

• Bachelor‚Äôs degree required; J.D. preferred but not required.
• 7+ years of experience in legal operations, legal consulting, or legal technology, with at least 3 years of people management experience.
• Strong candidates will include former attorneys now working in legal operations, legal consulting, or for legal tech or e-discovery vendors.
• Demonstrated success in leading complex, cross-functional projects and managing high-performing teams.
• Deep understanding of legal department functions, operations, and technology.
• Experience with legal tech platforms such as e-billing, matter management, CLM, and document management systems.
• Excellent communication, leadership, and analytical skills.
• Pharmaceutical/biotech/healthcare experience preferred.
• PMP or similar project management certification is a plus.
• Remote work eligibility.