Associate Director, IT - Patient Services
Teva Pharmaceuticals
4 months ago
Remote friendly (Parsippany, NJ)
United States
IT
Key Responsibilities
- Serve as the strategic IT business partner to the Patient Services organization, aligning technology roadmaps with business priorities.
- Lead the design, implementation, and management of patient platforms including CRM systems, HUB services, marketing automation, and analytics tools.
- Collaborate with Commercial, Marketing, Medical, Legal, and Compliance teams to deliver integrated patient engagement solutions.
- Translate business requirements into functional specifications and oversee delivery of scalable, compliant technology solutions.
- Manage vendor relationships and coordinate onshore/offshore resources to ensure timely, high-quality execution.
- Monitor and analyze platform performance, patient access trends, and KPIs to drive continuous improvement.
- Ensure systems and processes comply with data privacy, security, and regulatory standards.
- Evaluate emerging technologies to improve patient experience and operational efficiency.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s degree preferred.
- 7+ years of IT experience in the pharmaceutical or life sciences industry, focused on Patient Services.
- Proven experience with Salesforce Health Cloud, Marketing Cloud, and Experience Cloud.
- Strong understanding of HUB services, patient access programs, and specialty pharmacy operations.
- Excellent communication skills; able to translate technical concepts for non-technical stakeholders.
- Experience with Agile methodologies and SDLC processes.
- Demonstrated leadership in cross-functional project management and vendor oversight.
Preferred Skills
- Experience with Gen-AI tools for patient engagement.
- Familiarity with virtual telephony platforms and omnichannel communication strategies.
- Knowledge of data integration and analytics platforms for patient insights.
Salary Range
- $153,000–$192,000 annually.
Application Instructions
- Apply through the internal career site on Twist (for current employees).
- Serve as the strategic IT business partner to the Patient Services organization, aligning technology roadmaps with business priorities.
- Lead the design, implementation, and management of patient platforms including CRM systems, HUB services, marketing automation, and analytics tools.
- Collaborate with Commercial, Marketing, Medical, Legal, and Compliance teams to deliver integrated patient engagement solutions.
- Translate business requirements into functional specifications and oversee delivery of scalable, compliant technology solutions.
- Manage vendor relationships and coordinate onshore/offshore resources to ensure timely, high-quality execution.
- Monitor and analyze platform performance, patient access trends, and KPIs to drive continuous improvement.
- Ensure systems and processes comply with data privacy, security, and regulatory standards.
- Evaluate emerging technologies to improve patient experience and operational efficiency.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s degree preferred.
- 7+ years of IT experience in the pharmaceutical or life sciences industry, focused on Patient Services.
- Proven experience with Salesforce Health Cloud, Marketing Cloud, and Experience Cloud.
- Strong understanding of HUB services, patient access programs, and specialty pharmacy operations.
- Excellent communication skills; able to translate technical concepts for non-technical stakeholders.
- Experience with Agile methodologies and SDLC processes.
- Demonstrated leadership in cross-functional project management and vendor oversight.
Preferred Skills
- Experience with Gen-AI tools for patient engagement.
- Familiarity with virtual telephony platforms and omnichannel communication strategies.
- Knowledge of data integration and analytics platforms for patient insights.
Salary Range
- $153,000–$192,000 annually.
Application Instructions
- Apply through the internal career site on Twist (for current employees).