Associate Director, IT - Patient Services

Associate Director, IT – Patient Services

Responsibilities:
- Serve as strategic IT business partner to Patient Services; align technology roadmaps with business priorities.
- Lead design, implementation, and management of patient platforms (CRM, HUB services, marketing automation, analytics).
- Collaborate with Commercial, Marketing, Medical, Legal, and Compliance to deliver integrated patient engagement solutions.
- Translate business requirements into functional specifications; oversee scalable, compliant technology delivery.
- Manage vendor relationships and coordinate onshore/offshore resources.
- Monitor platform performance, patient access trends, and KPIs for continuous improvement.
- Ensure systems/processes comply with data privacy, security, and regulatory standards.
- Evaluate emerging technologies to improve patient experience and operational efficiency.

Qualifications/Required Skills:
- Bachelor’s degree in Computer Science/Information Systems (Master’s preferred).
- 7+ years in IT roles in pharma/life sciences focused on Patient Services.
- Experience with Salesforce Health Cloud, Marketing Cloud, and Experience Cloud.
- Strong understanding of HUB services, patient access programs, and specialty pharmacy operations.
- Excellent communication skills for non-technical stakeholders.
- Agile and SDLC experience.
- Leadership in cross-functional project management and vendor oversight.

Preferred Skills:
- Gen-AI tools for patient engagement.
- Virtual telephony/omnichannel communication.
- Data integration and analytics platforms.

Salary Range: $153,000–$192,000 annually.

How to Apply: Apply through the internal career site on Twist.