Associate Director, IT Delivery Tools

Role Summary

Associate Director, IT Delivery Tools within the Enterprise Tools and Service Management team in the Infrastructure and Innovation (IAI) organization. Primary focus is ensuring the enterprise delivery platform meets customer needs and strategic objectives. The role collaborates with software development teams, support groups, SQA, and ISRM to align with BTS objectives, and provides direct product ownership for key IT delivery technologies, including Jira and Confluence, while leading cross‑functional IT delivery projects across multiple business areas.

Responsibilities

• Product Management Excellence:
  • Lead the strategic vision and execution of the enterprise delivery platform, ensuring alignment with business objectives and stakeholder needs.
  • Drive product roadmap planning, backlog refinement, and prioritization to deliver maximum value. Align the future roadmap with enterprise delivery priorities and enable the DevOps/delivery platform to automate and simplify delivery processes.
  • Act as a change advocate, resolving issues and ensuring alignment with strategic objectives.
  • Ensure application delivery teams across the organization are set up for success as they utilize the platform.
  • Share new ways of working (WoW) and ways of thinking (WoT) across the enterprise.
  • Establish and monitor key metrics that support scaling and further enablement of the enterprise delivery platform.
• Initiate and Plan IT Projects: Works with Strategic Business and Executive IT management to establish project goals and business case. Helps set strategic IT direction.
• Cross-functional Collaboration:
  • Collaborate closely with cross-functional teams, including developers, testers, compliance/SQA and other stakeholders, to facilitate transparency, alignment, and collaboration.
  • Obtain regular user feedback regarding the platform and tools. Govern requested features and capability within overall backlog tied to long range plans.
  • Responsible for customer satisfaction and improvement opportunities.
• Project Control: Assess the degree to which changes to scope, issues and risks will affect projects working with division or senior/executive management and sponsor to gain agreement for resolution. Measure performance to ensure the project is progressing as compared to original plan and budget. Communicate project progress by leveraging standard delivery tools and process to provide project status and decision support information to Project Team, Division, Cross Division and Executive management. Make recommendations based on current project status to resolve issues.
• Resource and Team Management: Coordinate resources to ensure program and business needs are addressed through proactive priority management with business leaders. Manages, motivates and mentor cross-functional and enterprise project teams.
• Quality Management: Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

Qualifications

• Bachelor's Degree with 9 years’ experience; Master's Degree with 8 years’ experience; PhD with 4 years’ experience.
• Minimum 5 years of demonstrated experience in IT Product Management, SDLC, and enterprise application operations including Agile, DevOps, and Product models.
• 3+ years with technical team and people management responsibilities.
• Experience with Atlassian tools, plugins and integrations.
• Ability to communicate problems in terms that are understandable to Senior Management and stakeholders across all levels.
• Excellent communication, facilitation, and interpersonal skills, with the ability to influence and inspire change at all levels of the organization.