Associate Director, Immunology, Patient Support Services Marketing

Role Summary

Associate Director, Immunology, Patient Support Services Marketing. Location: Cambridge, MA. Lead strategic development and tactical execution of patient experience initiatives and related PSS communications, collaborating with cross-functional stakeholders and external partners. Based in Cambridge and reporting to the Senior Director, Patient Support Services Marketing.

Responsibilities

• Develop and maintain a comprehensive overview of the patient treatment experience, including emotional, clinical, and logistical challenges faced by patients and caregivers
• Spearhead the creation and implementation of the patient/caregiver engagement strategy for PSS, aligning with overall customer engagement objectives
• Translate engagement strategies into actionable PSS marketing and communication tactics for patients and caregivers
• Generate and analyze critical patient and program insights to enhance overall patient experience and satisfaction with PSS programs
• Collaborate with brand marketers to align marketing tactics and share insights on patient/caregiver needs and opportunities
• Oversee the agency of record in executing PSS patient tactics through promotional review approvals
• Manage patient material inventory, utilization, print requirements, and logistics

Qualifications

• Bachelor's degree in Life Sciences, Business Administration, or a related discipline
• Minimum of 6 years of biotech and/or pharmaceutical industry marketing experience
• Proven experience in pharmaceutical brand and/or Patient Support Program management
• Strong project management and cross-functional collaboration experience
• Excellent interpersonal, oral, and written communication skills

Skills

• Strategic thinking and execution
• Cross-functional collaboration
• Stakeholder management
• Marketing communications
• Data analysis and insights generation

Education

• Bachelor's degree in Life Sciences, Business Administration, or a related discipline

Additional Requirements

• Travel up to 20% of the time