Associate Director - Immunology, Neuroscience, and CV Patient Access Program Strategy and Marketing

Role Summary

The Associate Director, PASS Program Strategy and Marketing will play a critical role in the execution and continuous improvement of Patient Access & Support Services (PASS) across the BMS portfolio, with a primary focus on Cardiovascular, Immunology, and Neuroscience patient support programs. This role is ideal for someone who thrives driving strategic problem-solving, cross-functional collaboration, and operational excellence supporting patient access to medications and treatment.

Responsibilities

• Lead or support operational and program management for assigned brands ensuring timely and effective support for patients.
• Lead and foster collaboration with cross-matrix partners (HCP Marketing, market research, insights/analytics, patient marketing, access marketing, digital, learning & development, etc.).
• Serve as a subject matter expert on the reimbursement and access landscape as well as BMS policies and procedures, providing insights and guidance to internal stakeholders.
• Lead the development of PASS content/materials on access/patient services for use in customer facing content and internal BMS trainings/meetings, et
• Manage agency and other vendors in development of promotional materials and tactics
• Collaborate with Access Reimbursement Managers (ARMs), PASS leadership, and cross-functional teams to address individual case management and program needs.
• Coordinate services between the patient support hub, specialty pharmacies, Centers of Excellence, and key community accounts.
• Partner with the copay team to manage GTN and budget for copay programs for assigned brand(s).
• Conduct industry benchmarking, stakeholder analysis, market research, and patient/provider surveys to inform program strategy and execution.
• Support budget management, including invoice reconciliation and workforce planning, in partnership with the PASS Director.
• Manage multiple projects in a fast-paced, deadline-driven environment, adapting to change and prioritizing effectively.
• Uphold organizational values and contribute to the mission of improving patient access and support.

Qualifications

• Bachelor's Degree in Business, Health or Life Sciences, Healthcare Administration, or related field required; advanced degree (MBA, MA Public Health, PharmD, etc.) preferred
• 5+ years in the pharmaceutical industry including 2+ years in patient services required
• Relevant experience in claims reimbursement required, including billing and coding; managed care coverage processes and practices; distribution and dispensing of specialty pharmaceuticals; buy and bill; and aspects of patient support and/or hub services
• Experience in managing complex projects, programs, and teams required

Skills

• Program management and operations leadership
• Cross-functional collaboration and stakeholder management
• Knowledge of reimbursement, coding, and payer policies (Medicare, Part D, Medicaid, private insurance)
• Data-driven decision making and analytics literacy
• Vendor management and contract negotiation

Education

• As listed in Qualifications

Additional Requirements

• None specified beyond the qualifications; travel or site requirements not detailed in the provided material.