Responsibilities:
- Ensure all Statements of Work (SOW) are delivered in full alignment with contractual obligations; establish, document, and maintain standardized processes and procedures to support consistent compliance and operational governance.
- Conduct routine health checks for HUB/Copay Support programs; proactively manage risks and improvements.
- Own the development and delivery of strategic recommendations for access and reimbursement solutions aligned with organizational imperatives and broader business objectives.
- Ensure precise forecasting and responsible budget management for HUB/Copay Support operations.
- Build effective internal and external partnerships for strategic alignment.
- Balance long-term access goals with timely patient-centric actions.
- Track and report critical KPIs, lead reviews, and ensure accountability.
- Oversee vendor performance, enforce compliance, and optimize staffing.
- Lead cross-functional teams; communicate clearly, negotiate, and align HUB/Copay Support operations with broader strategies.
Qualifications:
- Bachelorβs degree required; Masterβs degree (MBA, MPH, or equivalent) preferred.
- 5+ years of experience in pharmaceutical/biopharmaceutical market access, patient services, HUB operations, or related access & reimbursement function.
- Direct experience managing HUB vendors, Copay Support programs, or Access & Reimbursement strategies strongly preferred.
- Experience supporting product launches or re-launches in an access and reimbursement capacity preferred.
- Proven ability to develop and implement scalable operational processes and workflows in complex, multi-brand environments.
- Deep understanding of the U.S. payer landscape, reimbursement processes, and specialty pharmacy channels.
- Demonstrated ability to lead cross-functional initiatives without direct authority and drive alignment.
- Strong financial acumen (budget management, forecasting, financial reporting).
- Excellent communication and interpersonal skills; ability to deliver clear recommendations to senior leadership.
- Ability to manage multiple complex priorities in a fast-paced, matrixed environment.