Associate Director, HR Process Excellence (Boston, MA)

Role Summary

Associate Director, HR Process Excellence at Vertex (Boston, MA). Lead initiatives to improve HR processes, enhance efficiency, and improve the employee experience. Partner with cross-functional teams to drive high-visibility, high-value business improvement initiatives and ensure initiatives meet scope and deliverables within time and cost constraints. Report to the Vice President, Global HR Operations, Digital Innovation & People Experience.

Responsibilities

• Lead and manage HR process improvement projects using Lean/Six Sigma methodologies.
• Analyze current HR processes to identify areas of improvement and partner with key stakeholders to implement solutions.
• Drive a structured project management approach to manage timelines and deliverables, ensuring ownership and accountability for change across the organization; overcome challenges and manage risks to achieve results.
• Develop a forward-thinking strategy for identifying process gaps and potential initiatives to improve workplace effectiveness.
• Manage the pipeline of opportunities, prioritizing initiatives based on business impact.
• Ensure appropriate change enablement support is in place before, during, and after implementation.
• Lead cross-functional teams in process optimization projects.
• Establish metrics to measure success and sustainability of improvements; conduct post-implementation effectiveness and satisfaction reviews.
• Contribute to knowledge-building by sharing lessons learned.
• Partner with information systems teams to ensure alignment between processes and systems; communicate process requirements to ensure systems implementations achieve desired results.
• Define and establish global standards and tools to support continuous improvement across HR functional groups.
• Manage project team members and promote rotation of high-performing talent; support tracking and reporting of progress and results.
• Plan, execute, and support projects to maximize ROI.
• Build out process excellence capability within HR and enable AI initiatives.

Qualifications

• Specialized project management skills with experience driving change and executing improvement actions with cross-functional stakeholders.
• Experience facilitating process diagnostics and training on process improvement tools/methodologies.
• Strong quantitative analysis skills with experience in Lean Six Sigma, RPA, and solid analytical aptitude.
• Strong presentation and communication skills (PowerPoint and Excel).
• Familiarity with HR technology and tools supporting process automation is a plus; knowledge of Power BI or Tableau is a plus.
• Self-motivated, detail-oriented, able to manage multiple priorities and stakeholders.
• Results-oriented and collaborative; ability to coach and manage hands-on while fostering improvement culture.
• Lean Six Sigma Certification; RPA tools knowledge or certifications.

Education

• Bachelor's degree
• Typically requires 8 years of experience, or equivalent combination of education and experience in a consulting or process improvement role