Associate Director, GPS Business Operations

Role Summary

The GPS Business Operations role is accountable for leading and coordinating key business activities across GPS, including annual planning cycles, process improvements, change management, communications, and performance tracking; driving data analytics and visualization strategies by collaborating with cross-functional teams to collect, process, and analyze data from diverse sources delivering actionable insights to key stakeholders; overseeing the development, documentation, and evolution of business processes, governance frameworks, and best practices; and conducting internal and external benchmarking to ensure operational relevance and identify opportunities for continuous improvement.

Responsibilities

• Establish, document, maintain, evolve, and facilitate GPS and Chief of Staff (CoS) standing governance, business processes and best practices.
• Facilitate meetings using GPS governance framework, setting of agendas, priorities, and objectives; understand and triage topics for discussion and alignment. Facilitate discussions in a structured manner to ensure effective decision-making and alignment among stakeholders
• Drive simplification, standardization, and consistency of the operating rhythm and related governance across GPS.
• Identify and oversee the required processes and tools to evaluate performance and enable pro-active data-driven risk detection and decision taking.
• Drive development of dashboards; monitor key performance indicators and business metrics to support data-driven decision-making.
• Plan, manage and lead projects and/or multifunctional teams set to implement continuous improvement initiatives.
• Continually assess GPS business processes with the mindset of continuous improvement as well as internal and external benchmarking.
• Stay up to date with industry trends and best practices in data analytics and visualization and bring innovative solutions for consideration to enhance operational efficiency
• Creative Storytelling Ability to transform complex ideas into clear, engaging, and visually appealing presentations.
• Organize cultural and team-building events, activities, and workshops to promote collaboration, inclusivity, and a strong sense of belonging among CoS employees.

Qualifications

• Bachelor's degree in supply chain, data analytics, life sciences and/or business administration required with 8+ years of relevant work experience; advanced degree preferred.
• Strong Project Management capability skills, PMP preferred.
• 4+ years of experience in business operations, supply chain, data analytics, structuring analytical tools, and data visualization, preferably in pharmaceutical or related industry.
• Proficient with data science and analytics, modeling platforms, and visualization tools (e.g. Tableau, Spotfire, PowerBi, Solvace, PowerApps); up to date on emerging technology and able to quickly adapt to new digital ways of working/systems.
• Excellent written and verbal executive-level communication skills, with the ability to present ideas clearly and confidently to stakeholders at all levels.
• Ability to prioritize work with autonomy and drive results under pressure, cultivate growth mindset in others.
• Skilled in leading cross-functional, complex projects with high organizational impact; requiring enterprise stakeholder management, leading and influencing activities and non-direct team members, leading across multiple sites, workstreams globally.
• Excellent collaboration, problem solving and interpersonal skills, with the ability to interface with a broad range of internal and external stakeholders at all levels of the organization.
• Proven critical thinking, analytical and logic skills with a focus on fact-based decision-making.
• Financial management awareness and strong acumen - clear understanding and alignment on the business problem, value/return on investment, identifying critical stakeholders and team members, building project structure/approach, and creating robust execution plans
• Ability to work in a fast-paced environment, organized and able to prioritize execution activities to meet multiple deadlines in a dynamic, rapidly changing environment
• Demonstrated learning agility and ability to inspire adaptability across the organization.
• Proven track record of fostering innovation and creativity within a team or individual setting; Capable of bringing structure to vaguely defined problems while using creative yet pragmatic problem-solving approaches and execution management.
• Strong dedication to upholding and enhancing quality standards in work output.
• Proficient in Microsoft Office Suite, with advanced skills in PowerPoint, including the use of animations, transitions, and multimedia elements.