Associate Director – Global Service Management Platform Architect

Company Name

Eli Lilly and Company

Job Overview

The role involves technical oversight and delivery for Eli Lilly's Global Service Management Platform, primarily ServiceNow. The Platform Architect will act as a technical leader, analyzing requirements, ensuring secure solutions, and driving adoption of emerging technologies like AI and Automation.

Key Responsibilities

• Enhancing ServiceNow capabilities, security, and integrations
• Advising on technology roadmaps
• Ensuring platform stability, security, and scalability

Requirements

The role requires strong technical expertise in ServiceNow, ITIL frameworks, and a passion for improving user efficiency and business outcomes.