Associate Director, Field Operations

Role Summary

Reporting to the Director, Commercial Operations, the Associate Director, Field Operations will serve as a strategic partner to U.S. field-based teams, enabling consistent, data-driven execution across Commercial. This role will help define what success looks like for field teams by translating strategy into measurable results, key activities, and performance metrics.

Responsibilities

• Field Force Strategy / Field Force Effectiveness
• Engage effectively in strategic discussions with leadership of field-based teams, including TTR Sales, Rare Sales, Market Access, and Strategic Accounts.
• Define what success looks like for field teams including the metrics used to measure results
• Identify key activities that are expected to drive the desired results and define Key Performance Indicators
• Work with cross-functional partners to establish dashboards and generate insights from the data to help shape strategy
• Lead the development of presentation materials to support monthly and quarterly leadership performance reviews
• Drive consistency in field execution through clear processes, playbooks, and standard operating procedures.
• Partner with Compliance and Legal to ensure field team activities adhere to company policies and industry regulations.
• Cross-Functional Collaboration
• Serve as the liaison between field teams and headquarters functions (Market Access Strategy, Patient Services, Marketing, Compliance).
• Support change management efforts when deploying new processes, systems, or field strategies.
• Customer-Account Affiliation
• Lead the field-facing efforts to maintain and improve HCP-to-account affiliation mapping
• Help identify incorrect affiliations and establish processes for implementing changes

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of experience in a related role, preferably within the pharmaceutical or biotechnology industry.
• Proven experience partnering with field teams and presenting to senior leadership.
• Strong experience working with CRM platforms and commercial data environments.
• Hands-on experience with data visualization tools (e.g., Tableau, Power BI, etc).
• Demonstrated expertise in field force effectiveness, alignments, HCP segmentation, reporting, size and structure, and strategic analysis.
• Experience across multiple commercial functions, including operations and strategy.
• Strong analytical skills with experience leveraging pharmaceutical data sources to generate and iterate on insights.
• Advanced proficiency in Excel and PowerPoint.
• Highly organized, agile learner with the ability to think in real time and communicate effectively.
• High sense of urgency balanced with attention to quality, rigor, and process.
• Strong interpersonal and communication skills with the ability to influence at all levels of the organization.
• Demonstrated project management skills with the ability to lead multiple initiatives and priorities concurrently.
• Experience working directly with field teams; prior field experience strongly preferred.
• Ability to travel for key internal and external meetings as needed (approximately 10% overnight travel).

Education

• Bachelor’s degree required; advanced degree preferred.

Additional Requirements

• Ability to travel for key internal and external meetings as needed (approximately 10% overnight travel).