Associate Director, Field Operations

Company Overview

Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for people with serious diseases. We are pioneers in RNA-targeted medicines, and our platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. With five currently marketed medicines for serious diseases and an expansive late-stage pipeline, we continue to build upon our groundbreaking innovations in science and technology to provide greater value to patients; and we are well positioned financially to deliver on our strategic goals.

Our Culture

At Ionis, we pride ourselves on cultivating a challenging, motivating and rewarding environment that fosters innovation and scientific excellence. We know our success is a direct result of the exceptional talent and dedication of our employees. With an unprecedented opportunity to change the course of human health, we look to add diverse individuals, skill sets and perspectives to our exceptional team. We continue to invest time, money, and energy into making our onsite and remote work environments a place where solid and lasting relationships are built and where our culture and employees can thrive. We are building on our rich history, and believe our greatest achievements are ahead of us. We invite you to apply and join us if you’re passionate about the opportunity to have meaningful impact on patients in need, our employees, and our organization. Experience and contribute to our unique culture while you develop and expand your career!

Position Summary

The Associate Director, Field Operations will support our commercial and field teams by assisting with Customer Relationship Management (CRM), field technology, fleet programs, account planning, and operational support. This role involves collaborating with field sales leadership, IT, and key stakeholders to ensure efficient operations within our field teams. The ideal candidate will be detail-oriented, proactive, and adaptable, with a strong focus on enhancing the customer experience. This position can be based in Boston, MA, or Carlsbad, CA, with remote work options available.

Responsibilities

Customer Relationship Management (CRM) Support

• Assist in gathering requirements for CRM updates and enhancements.
• Support vendor management and service-level agreement (SLA) compliance in collaboration with IT.
• Help coordinate user testing and collect feedback for CRM improvements.
• Develop and assist in training materials for field teams on CRM usage, ensuring alignment with compliance policies.

Field Technology Assistance

• Support field team leaders in identifying technology requirements.
• Assist IT in the implementation and troubleshooting of field technology solutions.
• Help procure and distribute technology to field teams as needed.
• Create onboarding materials to facilitate effective use of technology by field teams.

Commercial Field Business Planning Support

• Assist in the development and maintenance of call planning tools for field teams.
• Support the organization and logistics of business planning meetings.
• Gather and distribute materials for field meetings, ensuring timely review by stakeholders.
• Document key takeaways and action items post-meetings for distribution to relevant teams.

Field Team Design Support

• Assist in collecting insights and requirements for field team structure and roles.
• Support the development of role descriptions and models to meet business needs.

Incentive Compensation Operations Support

• Aid in the execution of field team incentive compensation plans, ensuring accuracy in data tracking and payout processes.
• Support the creation of reports for field leadership on compensation metrics and insights.
• Act as a point of contact for field teams regarding incentive compensation inquiries.

Requirements

• At least 12 years of experience in the biopharma industry or related field with a bachelor’s degree; or 8 years of experience with a master’s degree/advanced degree.
• Familiarity with field operations, including sales and customer relationship management.
• Basic understanding of field technology and operational support.
• Experience with meeting planning and logistics.
• Strong organizational skills with the ability to manage multiple tasks.
• Proficient in Excel and PowerPoint; familiarity with CRM tools is a plus.
• Excellent communication and interpersonal skills, with a focus on customer service.

Application Information

Please visit our website, http://www.ionis.com for more information about Ionis and to apply for this position; reference requisition #IONIS003534.

Ionis offers an excellent benefits package! Follow this link for more details: Ionis Benefits.

The pay scale for this position is $134,470 to $206,306.

NO PHONE CALLS PLEASE. PRINCIPALS ONLY.

Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers.