Associate Director, Field Operations
Alnylam Pharmaceuticals
August 08, 2026
Remote friendly (United States)
United States
Operations
The Associate Director, Field Force Effectiveness is responsible for driving the effectiveness, execution, and operational excellence of customer-facing field teams across Commercial and Medical Affairs.
Key Responsibilities:
- Partner with Commercial and Medical Affairs leadership to define and advance field force effectiveness priorities.
- Translate brand and medical strategy into actionable field execution frameworks and initiatives via cross-functional alignment.
- Identify opportunities to improve field productivity, focus, and execution quality.
- Provide objective, data-driven recommendations to improve field performance.
- Define and manage field KPIs, dashboards, and reporting for Commercial; incorporate Medical Operations inputs into unified field force effectiveness metrics.
- Monitor Commercial and Medical Affairs performance trends and identify actionable insights.
- Lead development of business reviews and performance updates for leadership.
- Ensure consistent visibility into field execution and business impact.
- Support targeting, segmentation, and call planning strategies.
- Support field alignment, territory updates, and roster management.
- Manage Field Force Effectiveness governance to align on metrics and dashboards.
- Support Plan of Action (POA) processes, business reviews, and operating cadence.
Qualifications:
- Bachelor’s degree required.
- Advanced degree (MBA, MPH, MS, PharmD, or equivalent) preferred.
- 7–8+ years of pharmaceutical/biotech/healthcare industry experience.
- Experience in field force effectiveness, sales/medical operations, commercial operations, analytics, or CRM.
- Experience supporting customer-facing field teams (Sales, Market Access, or Medical Affairs).
- Demonstrated success in a highly cross-functional environment.
- Field experience and/or product launch experience preferred.
- CRM platforms (preferred: Veeva CRM).
- Data visualization/reporting tools (e.g., Tableau, Power BI).
- Microsoft Excel and PowerPoint.
- Understanding of KPI frameworks, field reporting, and performance tracking.
Key Responsibilities:
- Partner with Commercial and Medical Affairs leadership to define and advance field force effectiveness priorities.
- Translate brand and medical strategy into actionable field execution frameworks and initiatives via cross-functional alignment.
- Identify opportunities to improve field productivity, focus, and execution quality.
- Provide objective, data-driven recommendations to improve field performance.
- Define and manage field KPIs, dashboards, and reporting for Commercial; incorporate Medical Operations inputs into unified field force effectiveness metrics.
- Monitor Commercial and Medical Affairs performance trends and identify actionable insights.
- Lead development of business reviews and performance updates for leadership.
- Ensure consistent visibility into field execution and business impact.
- Support targeting, segmentation, and call planning strategies.
- Support field alignment, territory updates, and roster management.
- Manage Field Force Effectiveness governance to align on metrics and dashboards.
- Support Plan of Action (POA) processes, business reviews, and operating cadence.
Qualifications:
- Bachelor’s degree required.
- Advanced degree (MBA, MPH, MS, PharmD, or equivalent) preferred.
- 7–8+ years of pharmaceutical/biotech/healthcare industry experience.
- Experience in field force effectiveness, sales/medical operations, commercial operations, analytics, or CRM.
- Experience supporting customer-facing field teams (Sales, Market Access, or Medical Affairs).
- Demonstrated success in a highly cross-functional environment.
- Field experience and/or product launch experience preferred.
- CRM platforms (preferred: Veeva CRM).
- Data visualization/reporting tools (e.g., Tableau, Power BI).
- Microsoft Excel and PowerPoint.
- Understanding of KPI frameworks, field reporting, and performance tracking.