Associate Director, Field Launch Excellence
Novartis
August 22, 2026
Remote
United States
Operations
Key Responsibilities:
- Synthesize insights across therapeutic areas, internal roadmaps, customer perspectives, and the competitive landscape to evolve launch best practices, frameworks, and scalable capabilities for Customer Engagement.
- Build trusted partnerships across Product, Data & Analytics, Finance, Legal, Compliance, Marketing, and other matrix teams to enable effective field deployment via the right tools/technologies/tactics.
- Embed voice of the customer and voice of the field into launch planning, innovation, and business priorities.
- Partner with Sales and Customer Engagement leadership during launch periods to address challenges, unlock opportunities, and identify scalable approaches across products and therapeutic areas.
- Support design and continuous evolution of launch acceleration strategies across Customer Engagement and the broader enterprise.
- Drive launch and operational excellence for priority brands while creating scalable standards, tools, and frameworks for enterprise-wide Customer Engagement performance.
- Assess market dynamics using industry/competitive expertise to understand impact on product potential and pipeline strategy.
- Advance enterprise performance KPIs with analytics to generate insights into launch execution and early market uptake.
- Develop, communicate, test, and continuously improve repeatable, data-informed launch best practices, tools, frameworks, and playbooks.
Essential Requirements:
- Bachelor’s degree.
- 6+ years’ experience in pharma/biotech/healthcare (or similar), ideally with large, geographically dispersed teams.
- 2+ years’ experience supporting product launches/launch readiness/customer engagement/field execution/commercialization or business transformation in life sciences.
- Ability to work independently, balance priorities, and execute with strong judgment and follow-through.
- Experience translating business needs into scalable tools/frameworks/playbooks/workflows/dashboards/operating models.
- Ability to analyze complex information and communicate actionable insights verbally and in writing.
- Proven success collaborating across cross-functional matrixed teams via influence and shared accountability.
- Strategic, data-driven problem solving with project management experience.
Desirable Requirements:
- Experience with design thinking, workflow optimization, automation, or AI-enabled capabilities.
- Healthcare consulting experience with meaningful time partnering with/supporting a sales organization.
Benefits:
- Performance-based cash incentive; annual equity awards eligibility depending on role level.
- Comprehensive benefits package (health, life/disability, 401(k) with match) and time off (vacation/personal days/holidays/other leaves).
Application Instructions:
- None stated in the provided text.
- Synthesize insights across therapeutic areas, internal roadmaps, customer perspectives, and the competitive landscape to evolve launch best practices, frameworks, and scalable capabilities for Customer Engagement.
- Build trusted partnerships across Product, Data & Analytics, Finance, Legal, Compliance, Marketing, and other matrix teams to enable effective field deployment via the right tools/technologies/tactics.
- Embed voice of the customer and voice of the field into launch planning, innovation, and business priorities.
- Partner with Sales and Customer Engagement leadership during launch periods to address challenges, unlock opportunities, and identify scalable approaches across products and therapeutic areas.
- Support design and continuous evolution of launch acceleration strategies across Customer Engagement and the broader enterprise.
- Drive launch and operational excellence for priority brands while creating scalable standards, tools, and frameworks for enterprise-wide Customer Engagement performance.
- Assess market dynamics using industry/competitive expertise to understand impact on product potential and pipeline strategy.
- Advance enterprise performance KPIs with analytics to generate insights into launch execution and early market uptake.
- Develop, communicate, test, and continuously improve repeatable, data-informed launch best practices, tools, frameworks, and playbooks.
Essential Requirements:
- Bachelor’s degree.
- 6+ years’ experience in pharma/biotech/healthcare (or similar), ideally with large, geographically dispersed teams.
- 2+ years’ experience supporting product launches/launch readiness/customer engagement/field execution/commercialization or business transformation in life sciences.
- Ability to work independently, balance priorities, and execute with strong judgment and follow-through.
- Experience translating business needs into scalable tools/frameworks/playbooks/workflows/dashboards/operating models.
- Ability to analyze complex information and communicate actionable insights verbally and in writing.
- Proven success collaborating across cross-functional matrixed teams via influence and shared accountability.
- Strategic, data-driven problem solving with project management experience.
Desirable Requirements:
- Experience with design thinking, workflow optimization, automation, or AI-enabled capabilities.
- Healthcare consulting experience with meaningful time partnering with/supporting a sales organization.
Benefits:
- Performance-based cash incentive; annual equity awards eligibility depending on role level.
- Comprehensive benefits package (health, life/disability, 401(k) with match) and time off (vacation/personal days/holidays/other leaves).
Application Instructions:
- None stated in the provided text.