Associate Director, Field Launch Excellence
Novartis
August 22, 2026
Remote
United States
Operations
Key Responsibilities:
- Synthesize insights across therapeutic areas, internal roadmaps, customer perspectives, and the competitive landscape to evolve launch best practices, frameworks, and scalable capabilities for Customer Engagement.
- Build trusted partnerships across Product, Data & Analytics, Finance, Legal, Compliance, Marketing, and other matrix teams to enable effective field deployment through the right tools, technologies, and tactics.
- Embed voice of the customer and the field into launch planning, innovation, and business priorities.
- Partner with Sales and Customer Engagement leadership during launch periods to address challenges and identify scalable approaches across products and therapeutic areas.
- Support design and continuous evolution of launch acceleration strategies across Customer Engagement and the broader enterprise.
- Drive launch and operational excellence for priority brands by creating scalable standards, tools, and frameworks to elevate enterprise-wide Customer Engagement performance.
- Apply industry and competitive expertise to assess market dynamics and their impact on product potential and pipeline strategy.
- Bring fresh thinking to enterprise performance KPIs with analytics to improve launch execution and early market uptake.
- Develop, communicate, test, and continuously improve repeatable, data-informed launch best practices, tools, frameworks, and playbooks.
Essential Requirements:
- Bachelor’s degree.
- 6+ years’ experience in pharmaceutical/biotech/healthcare (or similarly structured industries) with geographically dispersed teams.
- 2+ years’ experience supporting product launches, launch readiness, customer engagement, field execution, commercialization, or business transformation in life sciences.
- Independent, detail-oriented, good judgment, strong follow-through in a fast-moving environment.
- Experience translating business needs into practical scalable tools/frameworks/playbooks/workflows/dashboards/operating models.
- Ability to analyze complex information and translate data into clear, actionable insights (verbal and written).
- Proven success collaborating across cross-functional, matrixed teams via influence and shared accountability.
- Strategic, data-driven problem solving with project management experience; comfortable navigating ambiguity.
Desirable Requirements:
- Experience with design thinking, workflow optimization, automation, AI-enabled capabilities, or similar scaling approaches.
- Healthcare consulting experience with meaningful time supporting a sales organization.
Benefits:
- Performance-based cash incentive; potential eligibility for annual equity awards (role-level dependent).
- Synthesize insights across therapeutic areas, internal roadmaps, customer perspectives, and the competitive landscape to evolve launch best practices, frameworks, and scalable capabilities for Customer Engagement.
- Build trusted partnerships across Product, Data & Analytics, Finance, Legal, Compliance, Marketing, and other matrix teams to enable effective field deployment through the right tools, technologies, and tactics.
- Embed voice of the customer and the field into launch planning, innovation, and business priorities.
- Partner with Sales and Customer Engagement leadership during launch periods to address challenges and identify scalable approaches across products and therapeutic areas.
- Support design and continuous evolution of launch acceleration strategies across Customer Engagement and the broader enterprise.
- Drive launch and operational excellence for priority brands by creating scalable standards, tools, and frameworks to elevate enterprise-wide Customer Engagement performance.
- Apply industry and competitive expertise to assess market dynamics and their impact on product potential and pipeline strategy.
- Bring fresh thinking to enterprise performance KPIs with analytics to improve launch execution and early market uptake.
- Develop, communicate, test, and continuously improve repeatable, data-informed launch best practices, tools, frameworks, and playbooks.
Essential Requirements:
- Bachelor’s degree.
- 6+ years’ experience in pharmaceutical/biotech/healthcare (or similarly structured industries) with geographically dispersed teams.
- 2+ years’ experience supporting product launches, launch readiness, customer engagement, field execution, commercialization, or business transformation in life sciences.
- Independent, detail-oriented, good judgment, strong follow-through in a fast-moving environment.
- Experience translating business needs into practical scalable tools/frameworks/playbooks/workflows/dashboards/operating models.
- Ability to analyze complex information and translate data into clear, actionable insights (verbal and written).
- Proven success collaborating across cross-functional, matrixed teams via influence and shared accountability.
- Strategic, data-driven problem solving with project management experience; comfortable navigating ambiguity.
Desirable Requirements:
- Experience with design thinking, workflow optimization, automation, AI-enabled capabilities, or similar scaling approaches.
- Healthcare consulting experience with meaningful time supporting a sales organization.
Benefits:
- Performance-based cash incentive; potential eligibility for annual equity awards (role-level dependent).