Associate Director, Field Capability Development & Innovation

Role Summary

The Insights and Decision Science (IDS) team at Novartis is committed to driving business growth through advanced analytics, actionable insights, and innovative capability development. Reporting to the Director, Field Insights & Analytics – X Portfolio, the AD, Field Capability Development & Innovation leads the transformation of field orchestration and capability development, partnering across Field Insights & Analytics (FIA) pillars and IDS Capability Centers to deliver future-ready solutions. This role is pivotal in designing, implementing, and continuously improving end-to-end field analytics processes, leveraging advanced analytics, AI, and agentic capabilities to elevate operational excellence and field team effectiveness. This position will be located at East Hanover, NJ and will not have the ability to be located remotely. This position will require 15% travel as defined by the business (domestic and/or international).

Responsibilities

• Lead programs for end-to-end field orchestration of the future, collaborating with FIA pillars and IDS Capability Centers to define and deliver next-generation field capabilities.
• Own the detailed design requirements for field personas in future-state CRM, ensuring robust end-to-end field orchestration capabilities.
• Partner with cross-functional IDS teams (Data, Analytics & AI Products, AI & Innovation, CRM Strategy & Product Management) to drive AI-enabled field capabilities, such as smart call notes and intelligent workflow automation.
• Champion innovation in field operations, continuously seeking opportunities to leverage advanced analytics, AI, and agentic capabilities to transform workflows.

Qualifications

• Required: Minimum 6+ years of experience in the pharmaceutical, biotech, or healthcare industries with a focus on strategic insights, decision science, analytics, and AI/Machine Learning Product Development
• Required: Proven expertise in field analytics, process engineering, and AI-driven business process improvement
• Required: Demonstrated success in leading cross-functional teams and driving innovation in field orchestration and capability development
• Required: Hands on experience developing agents, agentic flow, particularly in Microsoft Copilot Studio environment
• Required: Strong background in integrating insights across diverse data sources and aligning them with business priorities
• Required: Excellent communication and collaboration skills, with experience influencing senior leadership and aligning teams around strategic goals
• Preferred: Agentic Capabilities
• Preferred: Cross-Functional Collaboration
• Preferred: Data Science & Reporting Tools
• Preferred: Operational Excellence
• Preferred: Innovation & Change Leadership
• Preferred: Account Planning & Workflow Optimization

Education

• Bachelor’s degree required; Master of Science or MBA strongly preferred.