Associate Director, Field Access Ops and Patient Services Analytics

Role Summary

Associate Director, Field Access Ops and Patient Services Analytics is responsible for supporting the Field Access Management (FAM) and Patient Services teams by ensuring the effective execution of operations and reporting. Provides hands-on oversight of processes, manages data escalations, and establishes reporting and insights that identify performance trends, opportunities, and operational efficiency.

Responsibilities

• Collaborate with FAM and Patient Services leadership to identify, interpret, and act on performance trends
• Monitor copay, coupon, and other patient support program effectiveness and provide strategic insight to enhance patient outcomes
• Partner cross-functionally with Commercial Operations, Market Access, IT, and vendor partners to advance reporting automation, system integration, and analytics capabilities
• Serve as a trusted thought partner‚Äîtranslating complex data into meaningful business insights and influencing program strategy and design
• Manage the FAM team roster and target list
• Collaborate with the Training team to ensure consistent onboarding, skill development, and reinforcement of analytical best practices
• Support adoption of new workflows and develop best practices across the FAM organization
• Lead process improvement and self-service reporting initiatives
• Lead the design, development, and optimization of data views to ensure scalable, accurate, and efficient analytics infrastructure
• Build and maintain reports that monitor prescription and reimbursement workflows, identifying performance trends and emerging issues that impact patient access and turnaround times
• Deliver scheduled and ad hoc analytics in support of both Patient Services and FAM teams, ensuring insights are timely, actionable, and aligned with business objectives
• Support Monthly and Quarterly Business Reviews (MBRs/QBRs) by developing dashboards, metrics, and analyses that inform strategic and operational discussions
• Act as the primary point of contact for field access reporting needs, addressing escalations, conducting ad hoc analyses, and identifying scalable solutions to recurring challenges

Qualifications

• Bachelor‚Äôs degree, advanced degree preferred, with 8 - 10 years of experience in patient services analytics, field access insights, or commercial analytics within the pharmaceutical or biotechnology industry
• Proven ability to gather, analyze, and interpret complex datasets to identify patterns and inform business decisions
• Strong working knowledge of hub data including benefit verification, prior authorization, appeals, and reimbursement workflows
• Proficient in data visualization tools (e.g., Tableau, Power BI), Snowflake and SQL
• Understanding of Veeva CRM, roster management, and IQVIA LAAD data
• Exceptional analytical, communication, and presentation skills; ability to influence cross-functionally and convey complex insights clearly
• Demonstrated ability to manage multiple projects, translate strategy into action, and deliver results under pressure
• High attention to detail, initiative, and a collaborative mindset suited to the ‚Äúroll-up-your-sleeves‚Äù environment of a growing biotech company
• Willingness to travel up to 20% domestically