Associate Director, External HUB Programs

Role: Oversight and management of external vendor performance supporting AbbVie's Access and Affordability programs through OneHUB. Primary objectives include ensuring vendor compliance with SLAs, quality standards, and regulatory requirements, while optimizing operational efficiency and patient experience. Responsibilities encompass vendor governance, performance monitoring, risk and financial oversight, cross-vendor performance optimization, and team leadership. The role involves translating strategic priorities into operational execution in collaboration with Patient Services and brand teams, fostering continuous improvement initiatives, and managing vendor relationships proactively. Qualifications: Bachelor's degree; 7+ years in vendor management, operations, or patient services within healthcare, biopharma, or related sectors; experience with external vendors, performance metrics, and compliance standards. Preferred skills include healthcare industry knowledge, experience in patient access/support, and leadership capabilities. HighValue: healthcare or biopharma operations, vendor governance, patient support services, compliance and risk management, strategic collaboration with cross-functional teams. Work setup and travel not specified.