Associate Director, Experience Design Suite Lead

Role: Associate Director, Experience Design, responsible for defining and enhancing customer interactions across Jazz's enterprise channels. Key responsibilities include establishing customer journey frameworks, leading CX/UX design initiatives, identifying systemic friction points, and creating scalable experience standards. The role involves close collaboration with brand teams, omnichannel orchestration, performance analytics, and stakeholder engagement to improve customer and internal user experiences. Requirements: Bachelor's degree in business, healthcare, or technology, with 8+ years in customer/user experience design within a pharmaceutical or regulated industry; 6+ years leading high-performing teams. Preferred: advanced degree (MBA or similar), experience with rare disease or specialty brands, and understanding of highly regulated environments. High-value details: focus on healthcare, pharmaceutical, or biotech sectors; experience in multi-channel, omnichannel customer journey mapping; and experience working in regulated settings. Work setup: travel 20-30%, location flexible.