Associate Director/Director, Commercial Operations

Role Summary

The Associate Director/Director, Commercial Operations role at Soleno requires a passionate, analytical, and collaborative individual focused on building and overseeing the programs and initiatives that support patient access for our product(s). This role provides both strategic and tactical oversight in the development, implementation, and management of commercial operations in alignment with market needs and the patients we serve. This role will build highly collaborative working relationships with the broader Commercial Analytics and Operations team and other cross-functional stakeholders across commercial, medical, and operations. Externally, the Lead will work with various data, analytics and operations partners to successfully lead the operations plan execution. This role reports directly to the VP, Commercial Analytics and Operations.

Responsibilities

• Lead the development and implementation of our Commercial Operations capability to support Sales Operations, Marketing Operations, Analytics platforms, and Data Operations, ensuring strong alignment to the needs of supported functions.
• Champion the Promotional Material medical, legal, regulatory (MLR) review process and support OPDP submissions.
• Manage the Digital content Management process – Digital Operations - marketing execution/websites/emails; including Print, Pack & Ship support of promotional material to field team.
• Lead the Sales Operations support for patient and caregiver relationship management system (PRM), customer relationship management system - Veeva CRM and data change requests (DCRs).
• Enable and develop an Operations Support framework including SOPs, Data Dictionaries & Process Blueprints.
• Lead all Commercial Operations vendor relationships that provide services and programs on behalf of Soleno
• Develop clear and measurable KPIs that align to company goals.
• Ensure internal and external policy compliance as it relates to Commercial operations, programs, and materials
• Provide insights and metrics on Operations performance trends.
• Identify strategic initiatives through active monitoring of industry trends to ensure commercial operations initiatives anticipate Sales Ops, Marketing Ops and Data and digital Ops needs and deliver best-in-class solutions.
• Consistently execute multiple projects in a timely and on budget manner.
• Other duties as assigned.

Qualifications

• Undergraduate Degree and 7-9+ years of increasing experience in Biotech or Pharmaceutical industry with focus in Patient Services programs for rare/orphan and specialty products.
• Demonstrated record of success in leading and building commercial operations capabilities.
• Product launch and pre-approval commercialization experience preferred.
• Ability to thrive in a start-up environment and prepared to assume roles and responsibilities outside of traditional job functions.
• Expertise in Veeva CRM, PromoMats, PRM, DCR, OneTrust, and MLR process.
• Exceptional planning, priority setting, negotiation, project management, and relationship-building skills.
• Strong customer orientation: a passion for patients and caregiver community.
• Thrive on collaboration and ability to influence in a matrix environment.
• Friendly, perseverant, flexible, collaborative and confident.
• Strong results orientation and a sense of urgency to get things done.
• Ability to work successfully in a dynamic, fast paced, team-oriented environment.

Additional Requirements

• Travel – less than 20%.
• Ability to work onsite 2-3 days per week.