Associate Director, Digital & Web Ops Global Capability Owner

Role: Global Capability Owner for Digital & Web Operations within Jazz Pharmaceuticals, responsible for strategizing and managing the digital platforms that enable personalized, compliant patient engagement across web, CRM, email, and applications. Objectives include defining the capability vision, developing roadmaps, and ensuring delivery of impactful, scalable digital solutions. Responsibilities involve translating business needs into measurable digital capabilities, managing governance and web content standards, and collaborating closely with stakeholders, technical teams, and vendors to align priorities and maximize enterprise ROI. Key focus areas include web content management (e.g., Drupal), digital channel enablement, and patient-facing applications, supporting oncology and neuroscience therapeutics in regulated environments. The role demands experience in digital product management, web CMS, CRM platforms (e.g., Salesforce), and Agile methodologies, with strong cross-functional collaboration and customer journey understanding. Qualifications include a bachelor’s degree, 8+ years in highly regulated industries, and experience managing digital product roadmaps. Preferred credentials include advanced degrees, product operating model experience, and familiarity with rare disease or specialty brands. The position requires 20-30% travel, is based on a strategic, operational level, and involves leading teams to deliver innovative digital healthcare solutions aligned with enterprise objectives.