Associate Director, CV Accounts & Customer Engagement - Los Angeles, CA

Role Summary

The Associate Director, CV Accounts & Customer Engagement, reports to the Director, CV Accounts & Customer Engagement and will work cross-functionally with matrix teams, both in the field and at the home office, to ensure tactical execution aligns with the overall brand strategy. By collaborating with teams focused on reimbursement, REMS, access, brand, and field operations, the Associate Director will support business goals and drive the effective implementation of strategic initiatives to achieve organizational objectives.

Responsibilities

• Deliver all access, value, PHM, quality, and unbranded messages and tools with population health decision makers or C-suite individuals.
• Support safe and appropriate use of BMS CV products through education on treatment protocols, order sets and other clinical management tools with formulary committee members.
• Support onboarding and ongoing management to LDN operations at SPs to support REMS and access.
• Education around EHRs through approved resources and referral to the HIT specialist
• Collaborate cross-functionally with Sales, Medical, Marketing, Market Access, Patient Services, BI&A, and other matrix teams to support strategic initiatives.

KOL Strategic Development

• Establish BMS as a credible and trusted partner amongst the thought leaders in Cardiology.
• Support the brand's commercial efforts at conferences (National and Regional Level)
• Support content development of Speaker Programs and training of Speakers.
• Gather local and national insights to inform brand strategy through KOL engagement.
• Support advisory boards by providing input on content development (e.g., discussion guides) for non-access related advisory boards.
• Develop regional/local expertise in HCM care pathways and identify key opinion leaders.

Compliance & Operational Excellence

• Ensure all activities are conducted in full compliance with applicable laws, regulations, and BMS policies.
• Uphold high ethical standards while driving business success and fostering a customer-centric approach.

Qualifications

• Field Based Role. Minimum 5 years of experience in marketing, access, account management, business development, or sales leadership within the pharmaceutical or healthcare industry. Cardiovascular experience strongly preferred.
• Must possess a bachelor's degree; an advanced degree is strongly preferred.
• Deep understanding of the U.S. healthcare system, including hospitals and acute care, integrated delivery networks (IDNs), limited distribution networks (LDNs), organizer provider networks, and payer dynamics
• Experience with hospital payment models and metrics, formulary access and reimbursement dynamics, pathways and protocol development, EMR/EHR systems, pharmacy planning and operations strongly preferred.
• Track record of driving revenue growth and / or achieving field execution targets in the pharmaceutical industry and consistently exceeding expectations
• Strong strategic thinking skills with the ability to structure complex challenges and translate them into actionable plans.
• Strong ability to interface with stakeholders both internally and externally.
• Excellent communication skills, both written and oral
• Experience in the pharmaceutical or healthcare industry with a strong focus on hospital-based sales and market access