Associate Director, Customer Strategy & Execution

Role Summary

Associate Director, Customer Strategy & Execution. Vertex is seeking an experienced commercial leader to implement field sales and non-personal promotion tactics in support of the Pain Business Unit. The Customer Strategy & Execution Lead (CSEL) will partner with North America commercial organization to implement the go-to-market strategy and deliver customer solutions that meet the business needs. This role will work directly with BU stakeholders and cross-functional teams to optimize HCP customer experience. Reports to the Director, Customer Strategy & Execution Lead.

Responsibilities

• Partner with key business leaders to understand business strategy and translate to prioritized commercial operations needs to enable all customer-facing engagements for the Pain BU
• Build and strengthen relationships with key leaders (heads of BU, Marketing, Field) to become a trusted partner and drive strategic goals
• Define and lead portfolio of projects of field enablement and marketing campaigns, ensuring quality and timely delivery within budget
• Co-develop HCP and patient customer journey maps across Field Operations and Digital Operations
• Conduct periodic after-action reviews to identify gaps and opportunities in evolving technologies and process improvements to drive efficiencies
• Budget management / accountability - plan and manage resources for field enablement, field customer-facing activities, non-personal promotion
• Create and manage an integrated brand engagement playbook for cross-functional teams (targeting, messages, engagement planning)
• Lead quarterly business planning sessions and document outcomes to align BU leaders on priorities for cross-functional enablement teams
• Participate in BU Leadership Team Meetings to provide strategic recommendations and identify risks or dependencies related to field and marketing engagement

Qualifications

• 8-10 years‚Äô experience delivering customer-facing programs, with 6-8 years in the industry
• Experience in commercial launch readiness, supporting launch planning across CRM, Digital Customer Engagement, Reporting & Analytics, and Digital Marketing
• Ability to translate broad business strategies into operational goals and participate in strategic planning
• Results-oriented leader with a track record of on-time delivery for large, cross-functional projects
• Exceptional written and verbal communication skills; ability to present clearly to diverse audiences
• Strong analytical, quantitative, problem-solving, and prioritization skills; experience with business cases/value propositions
• Substantial program/project management, demand management, resource management, and systems lifecycle expertise

Education

• Bachelor's degree required
• Advanced degree preferred