Associate Director, Customer Engagement Communications
Novartis
June 27, 2026
Remote
United States
Marketing
Key Responsibilities:
- Help build integrated communications strategies and plans aligned to Customer Engagement priorities.
- Assist in shaping change and transformation narratives that communicate priorities, decisions, rationale, and progress.
- Partner with transformation and change teams to drive clarity and enable adoption of new initiatives.
- Develop executive communications content (talking points, executive briefs, presentations) for business milestones.
- Develop associate communications to keep field and HQ teams informed, engaged, and aligned.
- Support communications for large organizational meetings (town halls, leadership meetings, all-field forums).
- Lead development of written and visual content for internal channels (articles, videos, digital assets).
- Support management of channels and content calendars.
- Monitor engagement metrics and feedback to improve communications effectiveness.
Essential Requirements:
- Bachelor’s degree (communications, public relations, journalism, or related field preferred).
- 6+ years of progressive experience in internal/executive/corporate communications (or related roles).
- Demonstrated experience supporting senior leaders with executive-level communications.
- Demonstrated experience in change and transformation communications.
- Experience working in matrixed organizations across functions.
- Pharmaceutical experience required (pharmaceutical field communications a plus).
- Ability to leverage approved AI tools and programs responsibly.
Desirable Requirements:
- Ability to support large, geographically dispersed teams.
- Familiarity with digital communication platforms and internal communications tools.
Compensation & Benefits:
- Salary expected to range from $126,000 to $234,000 per year.
- Performance-based cash incentive; eligibility for annual equity awards depending on role level.
- Comprehensive benefits package (health, life and disability), 401(k) with company contribution and match, and time off (vacation, personal days, holidays, other leaves).
- Help build integrated communications strategies and plans aligned to Customer Engagement priorities.
- Assist in shaping change and transformation narratives that communicate priorities, decisions, rationale, and progress.
- Partner with transformation and change teams to drive clarity and enable adoption of new initiatives.
- Develop executive communications content (talking points, executive briefs, presentations) for business milestones.
- Develop associate communications to keep field and HQ teams informed, engaged, and aligned.
- Support communications for large organizational meetings (town halls, leadership meetings, all-field forums).
- Lead development of written and visual content for internal channels (articles, videos, digital assets).
- Support management of channels and content calendars.
- Monitor engagement metrics and feedback to improve communications effectiveness.
Essential Requirements:
- Bachelor’s degree (communications, public relations, journalism, or related field preferred).
- 6+ years of progressive experience in internal/executive/corporate communications (or related roles).
- Demonstrated experience supporting senior leaders with executive-level communications.
- Demonstrated experience in change and transformation communications.
- Experience working in matrixed organizations across functions.
- Pharmaceutical experience required (pharmaceutical field communications a plus).
- Ability to leverage approved AI tools and programs responsibly.
Desirable Requirements:
- Ability to support large, geographically dispersed teams.
- Familiarity with digital communication platforms and internal communications tools.
Compensation & Benefits:
- Salary expected to range from $126,000 to $234,000 per year.
- Performance-based cash incentive; eligibility for annual equity awards depending on role level.
- Comprehensive benefits package (health, life and disability), 401(k) with company contribution and match, and time off (vacation, personal days, holidays, other leaves).