Associate Director, Content Workflow & Controls

Role: Associate Director, Content Workflow & Controls, leading the Process Center of Excellence within Marketing Operations at Novartis. Objectives: establish standards, controls, and scalable processes to improve content workflows, support AI integration, and enhance operational efficiency. Responsibilities: define and maintain content process frameworks, serve as business owner for content workflows, develop documentation standards, partner with technology vendors, design support models, monitor platform performance, and mentor a distributed team. Qualifications: bachelor’s degree in Business, Marketing, Engineering, or related field; 5+ years in Marketing or Content Operations; hands-on experience with enterprise content platforms (e.g., Aprimo, Veeva); proven ability to scale operational frameworks; experience working with US and global stakeholders; managing Agile releases and issue resolution. Preferred: Agile Scrum Master or Product Owner certification, Six Sigma Green or Black Belt. HighValue: focus on content supply chain, process management, enterprise MLR/DAM platforms, and supporting regulated environments. Work setup: onsite in East Hanover, NJ; up to 5% travel; no remote option.