Associate Director, Congress Operations

Role Summary

Associate Director, Congress Operations — US Remote. Lead the operational center of excellence within the Amgen Congress Team to ensure consistent, compliant, and cost-efficient execution of Tier 1 and Tier 2 congresses globally, overseeing vendor performance, budget governance, logistics, HCP engagement services, and operational standards.

Responsibilities

• Define and oversee operational models for booth build and design, OL engagement, logistics management, and vendor partnership for all ACT-led congresses.
• Develop and enhance standardized operating procedures, documentation, and reporting tools/dashboards across the ACT function (e.g., CCDs, CAF reporting, post-congress metrics, SLAs).
• Ensure global consistency and regional adaptability in vendor engagement models, compliance workflows, and attendee services.
• Lead the performance management of key vendor partners across booth builds, OL engagement, and logistics.
• Govern all scopes of work (SOWs), budget forecasting, invoicing, and SLAs related to congress operations.
• Oversee executional quality across vendor deliverables, including booth design, setup, compliance submissions, and onsite support.
• Direct end-to-end logistics processes including housing, registration, badge coordination, ancillary meetings, and pre-congress attendee communications.
• Manage operational support of OL engagement scheduling, rooming, and metrics tracking for all ACT-supported congresses.
• Serve as operational budget steward for all congress activities, maintaining controls across logistics, OL, and booth spend; ensure regulatory compliance.
• Lead a team of Senior Managers and Senior Associates, fostering high-performance culture and cross-functional collaboration.

Qualifications

• Required: Doctorate degree and 3 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
• Required: Master’s degree and 5 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
• Required: Bachelor’s degree and 7 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
• Required: Associate’s degree and 12 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
• Required: High school diploma / GED and 14 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.

Preferred Qualifications

• Advanced degree (MBA, CMP, PMP, or CEM).
• Proven experience managing congress or event operations at a global scale.
• Expertise in booth production, HCP engagement logistics, and pharmaceutical compliance requirements.
• Familiarity with Amgen’s therapeutic areas and internal systems (Smartsheet, SharePoint, SAP, Veeva).