Associate Director, Commercial Learning – Field Skills

Role: Associate Director, Commercial Learning – Field Skills, responsible for developing and executing the customer engagement skills capability across Biogen's North America commercial field teams. Objectives include defining core competencies, designing scalable training programs, and enhancing customer engagement practices. Responsibilities involve leading learning strategy, building development pathways, delivering multi-format training, partnering with leadership and cross-functional teams, measuring learning impact, and managing external vendors and budgets. The role also emphasizes innovation through emerging learning technologies and maintaining compliance with company policies. Requirements include 8+ years in pharma/biotech, with at least 5 years in field sales and 3 in capability building or similar functions. Experience supporting product launches, especially in Neuroscience, Rare Disease, or specialty care, is preferred. The candidate should have deep expertise in commercialization, adult learning principles, and cross-functional influence, with strong communication and vendor management skills. A BS/BA is required, with certifications in selling or coaching preferred. The position is remote with up to 30% domestic travel. High-value biopharma specifics encompass strategic capability development for customer engagement, supporting neurology and rare disease brands, with a focus on adult learning, program design, and compliance within GxP and SOP frameworks.