Associate Director, Commercial Engine Strategy & Data Intelligence

Role: Senior leader in Commercial Insights & Enablement, focusing on operationalizing and enhancing FMI's commercial engine—integrated workflows, data, and decision intelligence—for consistent, high-quality execution. Responsibilities include translating commercial strategy into scalable, measurable workflows across the customer lifecycle; evaluating performance and identifying friction points; embedding real-time performance insights and AI-enabled decision support; integrating voice-of-customer feedback; ensuring data/system integrity; and leading cross-functional teams to foster continuous improvement and stakeholder alignment. Requirements: Bachelor’s in business, life sciences, or related field; 8–10+ years in commercial operations, insights, or enablement within diagnostics, biopharma, or healthcare; experience with CRM platforms, performance measurement, and analytics tools; strong leadership and stakeholder management skills. Preferred: MBA or advanced degree; experience leading complex initiatives; familiarity with voice-of-customer programs, AI workflows, and data privacy standards like HIPAA; advanced communication skills. HighValue: biopharma commercial operations, diagnostics/healthcare, cross-functional leadership, data-driven decision-making, AI-enabled workflows, and systems governance. Work setup: likely hybrid in Boston; salary range $182,960–$228,700 with potential bonuses.