Associate Director, Commercial Consent, Identity & Preference Management

Role: Associate Director, Commercial Consent, Identity & Preference Management at Alnylam, responsible for leading capabilities to capture, manage, and honor customer consent and preferences across HCP, HCO, patient, and caregiver journeys. Objectives include defining and operationalizing strategy, governance, operating models, and roadmaps to enable compliant, customer-centric engagement at scale. Responsibilities involve cross-functional leadership across Digital, CRM, Data, Privacy, Legal, and IT teams; translating operational needs into detailed requirements and governance frameworks; developing scalable processes, playbooks, and KPIs; and driving adoption and measurement of capabilities. The role entails collaborating with stakeholders to ensure alignment on decisions, managing risks, and refining use cases for omnichannel engagement. Qualifications include 7+ years in omnichannel, digital, CRM, or customer engagement roles within biopharma or related fields, with experience in governance of customer data, privacy, and technology solutions. Strong skills in stakeholder management, translating complex needs into requirements, and operating in ambiguity are essential. The position requires expertise in consent and preference management, customer identity ecosystems, and digital governance, with an emphasis on regulatory compliance and scalable delivery. The role reports to senior leadership, partnering with multiple cross-functional teams, including external vendors. Location is not specified, but the role involves extensive cross-functional collaboration across global teams.