Associate Director, Change Management and Communication, Enterprise Delivery Office, Patient Support Services
Sanofi
August 08, 2026
On-site
Morristown, NJ
$133,500 - $192,833.33 USD yearly
Operations
Main Responsibilities
- Execute comprehensive change management plans for PSS initiatives, ensuring timely delivery of all communication touchpoints.
- Manage day-to-day communications: draft content, coordinate distribution channels, and ensure consistent messaging across platforms.
- Ensure timely, relevant information for stakeholders (employees, leadership, external partners) throughout the change process.
- Act as primary point of contact during change initiatives; facilitate meetings, workshops, and feedback sessions to drive engagement and alignment.
- Collaborate to develop clear messaging and materials (presentations, emails, FAQs, talking points) supporting organizational objectives.
- Coordinate with senior leadership, HR, and cross-functional teams to deliver effective messaging aligned to company values.
- Monitor communication effectiveness via surveys, feedback, and engagement metrics; analyze feedback and recommend improvements to the Director, Operations and Change Management.
- Maintain dashboards/reporting for communication reach and engagement.
- Implement and maintain metrics/KPIs; provide regular leadership updates on activities, engagement, and progress.
- Manage tactical execution of multiple initiatives at once; meet deadlines and ensure high-quality deliverables.
- Coordinate logistics for training sessions, town halls, roadshows, and other engagement events; integrate change/communication activities into project plans.
Basic Qualifications
- BA/BS degree.
- 5+ years’ experience in change management, communications, or organizational development (pharmaceutical/healthcare preferred).
Skills (Required)
- Experience executing communication plans and implementing change initiatives.
- Strong relationship-building and stakeholder influence skills.
- Proven ability to manage multiple projects with high attention to detail.
- Hands-on tactical communication strategy execution and stakeholder engagement.
- Strong project management/coordination; excellent written/verbal communication.
- Data/metrics experience to assess communication effectiveness and inform decisions.
- Working knowledge of change management methodologies (Prosci or similar certification a plus).
Preferred Qualifications
- Advanced degree (MBA, MA in Communications, or related).
- Experience in patient support services or related pharmaceutical environment.
- Proficiency with SharePoint, Teams, email platforms, survey tools, etc.
Travel Requirements
- Up to 10% travel.
- Execute comprehensive change management plans for PSS initiatives, ensuring timely delivery of all communication touchpoints.
- Manage day-to-day communications: draft content, coordinate distribution channels, and ensure consistent messaging across platforms.
- Ensure timely, relevant information for stakeholders (employees, leadership, external partners) throughout the change process.
- Act as primary point of contact during change initiatives; facilitate meetings, workshops, and feedback sessions to drive engagement and alignment.
- Collaborate to develop clear messaging and materials (presentations, emails, FAQs, talking points) supporting organizational objectives.
- Coordinate with senior leadership, HR, and cross-functional teams to deliver effective messaging aligned to company values.
- Monitor communication effectiveness via surveys, feedback, and engagement metrics; analyze feedback and recommend improvements to the Director, Operations and Change Management.
- Maintain dashboards/reporting for communication reach and engagement.
- Implement and maintain metrics/KPIs; provide regular leadership updates on activities, engagement, and progress.
- Manage tactical execution of multiple initiatives at once; meet deadlines and ensure high-quality deliverables.
- Coordinate logistics for training sessions, town halls, roadshows, and other engagement events; integrate change/communication activities into project plans.
Basic Qualifications
- BA/BS degree.
- 5+ years’ experience in change management, communications, or organizational development (pharmaceutical/healthcare preferred).
Skills (Required)
- Experience executing communication plans and implementing change initiatives.
- Strong relationship-building and stakeholder influence skills.
- Proven ability to manage multiple projects with high attention to detail.
- Hands-on tactical communication strategy execution and stakeholder engagement.
- Strong project management/coordination; excellent written/verbal communication.
- Data/metrics experience to assess communication effectiveness and inform decisions.
- Working knowledge of change management methodologies (Prosci or similar certification a plus).
Preferred Qualifications
- Advanced degree (MBA, MA in Communications, or related).
- Experience in patient support services or related pharmaceutical environment.
- Proficiency with SharePoint, Teams, email platforms, survey tools, etc.
Travel Requirements
- Up to 10% travel.