Associate Director, Case Management

Role: Associate Director of Case Management leading a Patient Support Center (PSC) team within a biopharma setting, with a focus on therapeutic area or brand-specific programs. Responsibilities: manage team activities, monitor SLAs, KPIs, and quality; serve as subject matter expert and single point of contact for patient and provider interactions; oversee program compliance, operational health, and stakeholder engagement; collaborate on training, process improvements, and system optimization; ensure adherence to policies and regulatory standards. Requirements: Bachelor's degree (advanced degrees like PharmD, RPh preferred); 5+ years in pharmaceutical or biotech industry, including 2+ years in people management; strong knowledge of Case Management, Patient Access Services, and relevant systems (e.g., CRM like Salesforce); excellent leadership, organization, and analytical skills. Preferred: experience with specialty therapies, provider/caregiver engagement, REMS programs, and working across matrix teams. High-value specifics: focus on patient access, specialty or disease-specific programs, and compliance with privacy and safety regulations. Work setup: not specified, but involves cross-functional collaboration.