Associate Director, Case Management

Role: Associate Director of Case Management leading patient support operations within a biopharma setting, focusing on program management, team leadership, and stakeholder engagement in therapeutic areas such as specialty or disease-specific treatments. Responsibilities: oversee team of Case Managers and Area Specialists, ensure operational excellence aligned with SLAs and KPIs, develop team capabilities through training, and serve as a liaison across patient journey stakeholders including Disease State Teams and Reimbursement partners. Drive continuous improvement to enhance patient and provider experiences, maintain compliance with policies and privacy laws, and monitor performance metrics. Qualifications: Bachelor's degree required; advanced degrees like PharmD, RPh, or PA preferred. 5+ years in pharma, biotech, or patient support sectors, with at least 2 years in leadership roles managing high-performing teams. Skills include deep knowledge of Case Management, Patient Access Services, and proficiency with CRM tools such as Salesforce. Preferred: experience in specialty categories, provider/caregiver interactions, and managing remote teams; strong compliance and ethical standards. High-Value: focus on patient access, specialty or disease-specific therapeutic areas, compliance with healthcare regulations, and cross-functional collaboration. Work setup: not specified, but involves cross-functional and team management responsibilities.