Associate Director, Business Technology (BT) Account Management - Commercial
Organon
19 days ago
Remote friendly (Jersey City, NJ)
United States
IT
The Associate Director, Business Technology Account Management - Commercial serves as a strategic partner to business stakeholders, translating goals into business technology solutions and shaping how Sales Enablement, Veeva CRM/Vault, HCP engagement, Sales Performance, and Commercial Excellence capabilities evolve for the U.S. market.
Key Traits:
- Strong communication, active listening
- Relationship building and stakeholder trust
- Business acumen and commercial strategy understanding
- Hands-on technical expertise with Veeva (Engage, Vault, Promo Mats) and Salesforce (Service, Marketing)
- Change leadership and value realization from tech investments
- Problem solving, collaboration, results orientation
Responsibilities:
- Align BT solutions with strategic goals (field engagement, sales operations)
- Build capability models and value stream maps; leverage Veeva/Salesforce knowledge
- Gather/document requirements with field, sales, and marketing partners
- Design solutions with BT and field teams; oversee sales tech integration and local/global data flow
- Drive process improvement using AI, machine learning, automation
- Plan/execute/oversee projects (time, scope, budget); lead field-focused implementations
- Manage stakeholder relationships; maintain documentation
- Drive change adoption and maximum value realization
Required Experience & Skills:
- BS + 7+ years relevant experience; 5+ years in BRM/business partner role
- Excellent communication, analytical, and project management skills
- Agile tools knowledge (e.g., JIRA, Confluence)
- Pharma regulated/global operating model experience
- Commercial excellence process design/optimization (HCP engagement, call planning, territory/quota, comp, activity capture)
- Strategy-to-capability roadmap/tech requirements experience
- Strong Salesforce and/or Veeva CRM/Vault, sales analytics, Customer Engagement platforms
- Experience partnering with IT/Sales/delivery on feasibility, integrations, scalability
Preferred:
- MS
- Consulting background (Commercial Strategy/Excellence, Digital, CRM/SFE, Omnichannel, analytics in MedTech/Pharma)
- Sales enablement strategy, Veeva migrations, or analytics modernization
- Executive communication and regional influence (U.S. preferred)
- Right-hand strategic partner experience
Key Traits:
- Strong communication, active listening
- Relationship building and stakeholder trust
- Business acumen and commercial strategy understanding
- Hands-on technical expertise with Veeva (Engage, Vault, Promo Mats) and Salesforce (Service, Marketing)
- Change leadership and value realization from tech investments
- Problem solving, collaboration, results orientation
Responsibilities:
- Align BT solutions with strategic goals (field engagement, sales operations)
- Build capability models and value stream maps; leverage Veeva/Salesforce knowledge
- Gather/document requirements with field, sales, and marketing partners
- Design solutions with BT and field teams; oversee sales tech integration and local/global data flow
- Drive process improvement using AI, machine learning, automation
- Plan/execute/oversee projects (time, scope, budget); lead field-focused implementations
- Manage stakeholder relationships; maintain documentation
- Drive change adoption and maximum value realization
Required Experience & Skills:
- BS + 7+ years relevant experience; 5+ years in BRM/business partner role
- Excellent communication, analytical, and project management skills
- Agile tools knowledge (e.g., JIRA, Confluence)
- Pharma regulated/global operating model experience
- Commercial excellence process design/optimization (HCP engagement, call planning, territory/quota, comp, activity capture)
- Strategy-to-capability roadmap/tech requirements experience
- Strong Salesforce and/or Veeva CRM/Vault, sales analytics, Customer Engagement platforms
- Experience partnering with IT/Sales/delivery on feasibility, integrations, scalability
Preferred:
- MS
- Consulting background (Commercial Strategy/Excellence, Digital, CRM/SFE, Omnichannel, analytics in MedTech/Pharma)
- Sales enablement strategy, Veeva migrations, or analytics modernization
- Executive communication and regional influence (U.S. preferred)
- Right-hand strategic partner experience