Associate Director, Business Process Owner

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Business Process Office is comprised of Business Process Owners (BPO’s) who are accountable for the definition, health, and performance of Clinical Science’s key end-to-end processes. The BPO partners closely with various process stakeholders to ensure alignment of people, process and technology and are responsible for the performance of key end-to-end processes in realizing their objectives as measured by process indicators and are empowered to identify and champion improvements.

Responsibilities

Process Improvement

As assigned; accountable for delivering process transformations and continuous process improvement.

• Lead and deliver transformation projects as assigned and chartered.
• Use established methods to diagnose the current state of a process and identify pain points and improvement opportunities.
• Use established process improvement tools to identify and implement countermeasures that improve process efficiency, quality, and/or compliance.
• Establishes process strategy, objectives and long-range roadmap with input from key stakeholders (including business and IT); identifies, facilitates/implements process changes.
• Network internally and externally.

Process Management

As assigned, accountable for process performance oversight, process-related decision-making, and all process-related maintenance activities. Additionally, partner closely with the functional area management and subject matter experts (SME’s) for the assigned process(es) who are responsible for process content, outputs, and quality.

• Publish and manage L2/L3 process maps and time standards.
• Responsible for Quality System Process and Procedure documents.
• Accountable for Best Practice Guidelines. Curate process knowledge repositories.
• Define and manage key compliance and performance indicators / metrics.
• Accountable for management review (i.e. SMORES) content. Facilitate periodic Operations reviews with stakeholders.
• Perform periodic process physicals and self-audits; is always aware of the health of assigned processes and areas needing additional improvement. Has a continuous improvement mindset.

This is a hybrid role based at our Lake County, IL headquarters.

Qualifications

• Bachelor degree required, Bachelor’s of Science preferred.
• Master of Business Administration (MBA) preferred.
• 8+ years professional experience required with BS (5+ with Masters, 3+ with PhD).
• 5+ years dedicated process management and continuous improvement experience required.
• Lean or Lean Six Sigma certification preferred, Lean Bronze+ or LSS Black Belt preferred.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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