Associate Director, Business Insights & Planning

About The Role

The Associate Director, Business Insights & Planning plays a critical leadership role in shaping the strategic direction of data analysis within Patient Services (PS) across North America. This individual will lead the development of insights and analytics that inform and enhance patient support services, with a focus on Operations and strategic initiatives. The role requires a strong ability to translate complex data into actionable insights that drive performance, efficiency, and innovation across the PS organization. The Associate Director will also champion data integrity, compliance, and continuous improvement in data management practices, while fostering a culture of data literacy and cross-functional collaboration.

What You’ll Do

• Deliver strategic insights and performance metrics to Operations leadership through regular meetings and trend monitoring
• Collaborate with cross-functional analytics teams to integrate and share insights across the business
• Provide PS metrics and ad hoc analysis to support divisional leadership meetings, field operations, and strategic planning
• Develop dashboards and analytics to support pilot programs and cost-saving initiatives
• Maintain Agent Performance reporting tools to support coaching and performance management within Operations
• Serve as a subject matter expert on process or system changes impacting patient data and metrics
• Lead the development, monitoring, and targeting of department and employee performance metrics in collaboration with the Head of Operations and Business Insights leadership
• Assess Patient Services data and generate insights in partnership with Field Leadership, Customer Data & Insights, and the Franchise Strategy & Operations Lead
• Drive analytics and dashboard development for pilots and special initiatives in collaboration with the Business Strategy & Innovation team, Patient Innovation leadership, and external consultants
• Lead and mentor a team of analysts, fostering professional development, collaboration, and high performance
• Serve as a valued member of the extended leadership team of Patient Services and Business Intelligence & Operations, contributing to strategic planning and cross-functional initiatives

Who You Are

You are a strategic thinker with a passion for data-driven decision-making. You thrive in a collaborative environment, enjoy solving complex problems, and are comfortable navigating ambiguity. You bring a strong analytical mindset and a commitment to improving patient outcomes through actionable insights.

Required Skills

• Bachelor’s degree required; advanced degree (e.g., MBA, MS) preferred
• Minimum 10 years of experience in analytics, business insights, or related roles within the pharmaceutical or biotechnology industry
• Minimum 5 years of experience overseeing direct reports and developing teams
• Proven ability to lead cross-functional projects and communicate insights to senior stakeholders
• Strong understanding of patient services, specialty pharmacy operations, and healthcare data systems
• Experience with data visualization tools and dashboard development
• High attention to detail, data integrity, and compliance standards

Preferred Skills

• Hands-on experience with SQL
• Experience with Salesforce or other similar CRM systems

Job Level

Management

Additional Information

The base compensation range for this role is: $138,000.00-$190,000.00. Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.

Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.

Benefits

In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year
• Employee Resource Groups participation

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.