Associate Director, Acceleration & Insights Operations
Merck
August 12, 2026
Remote friendly (North Wales, PA)
United States
Operations
Key Responsibilities:
- Bridge brand teams and the Patient Support CoE for assigned therapeutic areas (TA), owning TA-specific insight generation, patient journey mapping, and implementation support for critical capabilities.
- Pressure test TA-specific patient support designs (workflow assumptions, operational feasibility, implementation sequencing) to ensure scalable operational solutions without disrupting live patient support.
- Enable day-to-day, one-voice execution between brand and CoE teams across assigned TA.
- Support end-to-end patient strategy execution (Access, Affordability, Adherence) via input gathering, execution follow-through, issue tracking, and resolution.
- Lead end-to-end capability implementation: scoping, sequencing, operational configuration; translate design intent/success criteria/technical requirements into operational specs for hub vendors and internal teams.
- Identify/resolve implementation blockers (vendor capacity, data integration gaps, CRM configuration, compliance requirements) and escalate appropriately.
- Maintain implementation playbooks for repeatable deployments; conduct TA-specific insight generation (patient market research and HCP feedback).
Qualifications:
- Bachelor’s degree (BS/BA) and 5+ years in biopharma patient services/program implementation/operations with experience deploying capabilities across hub, access, affordability, and adherence.
- Prior patient support design/execution experience across brand and CoE functions.
- Strong understanding of patient support ecosystems (hub, specialty pharmacy, access, CRM, patient journey) and care archetypes (primary, specialty, complex) and potential operational disruption.
- Ability to synthesize qualitative/quantitative inputs into actionable recommendations and operational specs for vendors.
- Experience with hub vendors on SOW amendments, configuration changes, and testing; comfort managing a small, execution-focused team.
Required Skills (examples): Data analysis/integration/management, implementation management, insight generation, deployment management, market research, regulatory compliance consulting.
Benefits & Pay (as stated): Eligible for annual bonus and long-term incentive (if applicable). Medical/dental/vision, retirement (401(k)), paid holidays, vacation, and sick/compassionate days.
Application Instructions:
- Apply via https://jobs.merck.com/us/en (or Workday Jobs Hub as applicable). Application deadline is stated on the posting.
- Bridge brand teams and the Patient Support CoE for assigned therapeutic areas (TA), owning TA-specific insight generation, patient journey mapping, and implementation support for critical capabilities.
- Pressure test TA-specific patient support designs (workflow assumptions, operational feasibility, implementation sequencing) to ensure scalable operational solutions without disrupting live patient support.
- Enable day-to-day, one-voice execution between brand and CoE teams across assigned TA.
- Support end-to-end patient strategy execution (Access, Affordability, Adherence) via input gathering, execution follow-through, issue tracking, and resolution.
- Lead end-to-end capability implementation: scoping, sequencing, operational configuration; translate design intent/success criteria/technical requirements into operational specs for hub vendors and internal teams.
- Identify/resolve implementation blockers (vendor capacity, data integration gaps, CRM configuration, compliance requirements) and escalate appropriately.
- Maintain implementation playbooks for repeatable deployments; conduct TA-specific insight generation (patient market research and HCP feedback).
Qualifications:
- Bachelor’s degree (BS/BA) and 5+ years in biopharma patient services/program implementation/operations with experience deploying capabilities across hub, access, affordability, and adherence.
- Prior patient support design/execution experience across brand and CoE functions.
- Strong understanding of patient support ecosystems (hub, specialty pharmacy, access, CRM, patient journey) and care archetypes (primary, specialty, complex) and potential operational disruption.
- Ability to synthesize qualitative/quantitative inputs into actionable recommendations and operational specs for vendors.
- Experience with hub vendors on SOW amendments, configuration changes, and testing; comfort managing a small, execution-focused team.
Required Skills (examples): Data analysis/integration/management, implementation management, insight generation, deployment management, market research, regulatory compliance consulting.
Benefits & Pay (as stated): Eligible for annual bonus and long-term incentive (if applicable). Medical/dental/vision, retirement (401(k)), paid holidays, vacation, and sick/compassionate days.
Application Instructions:
- Apply via https://jobs.merck.com/us/en (or Workday Jobs Hub as applicable). Application deadline is stated on the posting.