Associate Director, Acceleration & Insights Operations
Merck
August 12, 2026
Remote friendly (North Wales, PA)
United States
Operations
Key Responsibilities
- Serve as day-to-day bridge between brand teams and the Patient Support Center of Excellence (CoE) for assigned therapeutic areas (TA), owning TA-specific insight generation, patient journey mapping, and implementation support.
- Pressure-test TA-specific patient support designs (workflow assumptions, operational feasibility, implementation sequencing).
- Enable integration/one-voice execution across brand and CoE teams.
- Support end-to-end patient strategy execution (Access, Affordability, Adherence) with agile pod delivery: input gathering, follow-through, issue tracking/resolution.
- Support end-to-end implementation: scope, sequence, and operational configuration; translate design intent/success criteria/technical requirements into operational specs for hub vendors and internal teams.
- Identify and resolve implementation blockers (vendor capacity, data integration gaps, CRM configuration issues, compliance requirements) and escalate appropriately.
- Maintain implementation playbooks for repeatable deployments.
- Conduct TA-specific insight generation (patient research and HCP feedback) with brand patient strategy teams.
Qualifications
Minimum Requirements
- Bachelor’s (BS/BA) and 5+ years in biopharma patient services, program implementation, or operations, deploying capabilities across hub, access, affordability, and adherence.
- Prior experience in patient support design/execution, including insight generation and pressure-testing across brand and CoE.
- Strong understanding of patient support ecosystems (hub, specialty pharmacy, access, CRM, patient journey) and where deployments can cause operational disruption.
- Strong understanding of primary care, specialty care, and complex therapy archetypes.
- Experience synthesizing qualitative/quantitative inputs into actionable recommendations and operational specs for vendors.
- Experience working with hub vendors on SOW amendments, configurations, and testing protocols; comfort leading a small, execution-focused team.
Required Skills
Adaptability; Data Analysis/Integration/Management; Deployment Management; Insight Generation; Implementation Management; Interpersonal Relationships; Patient Interactions; Regulatory/Compliance; Market Access/Market Research; Digital Marketing Analytics; Outcomes Research.
Application Instructions
- Apply via https://jobs.merck.com/us/en (or Workday Jobs Hub for current employees). Application deadline is stated on the posting. Requisition ID: R408335.
- Serve as day-to-day bridge between brand teams and the Patient Support Center of Excellence (CoE) for assigned therapeutic areas (TA), owning TA-specific insight generation, patient journey mapping, and implementation support.
- Pressure-test TA-specific patient support designs (workflow assumptions, operational feasibility, implementation sequencing).
- Enable integration/one-voice execution across brand and CoE teams.
- Support end-to-end patient strategy execution (Access, Affordability, Adherence) with agile pod delivery: input gathering, follow-through, issue tracking/resolution.
- Support end-to-end implementation: scope, sequence, and operational configuration; translate design intent/success criteria/technical requirements into operational specs for hub vendors and internal teams.
- Identify and resolve implementation blockers (vendor capacity, data integration gaps, CRM configuration issues, compliance requirements) and escalate appropriately.
- Maintain implementation playbooks for repeatable deployments.
- Conduct TA-specific insight generation (patient research and HCP feedback) with brand patient strategy teams.
Qualifications
Minimum Requirements
- Bachelor’s (BS/BA) and 5+ years in biopharma patient services, program implementation, or operations, deploying capabilities across hub, access, affordability, and adherence.
- Prior experience in patient support design/execution, including insight generation and pressure-testing across brand and CoE.
- Strong understanding of patient support ecosystems (hub, specialty pharmacy, access, CRM, patient journey) and where deployments can cause operational disruption.
- Strong understanding of primary care, specialty care, and complex therapy archetypes.
- Experience synthesizing qualitative/quantitative inputs into actionable recommendations and operational specs for vendors.
- Experience working with hub vendors on SOW amendments, configurations, and testing protocols; comfort leading a small, execution-focused team.
Required Skills
Adaptability; Data Analysis/Integration/Management; Deployment Management; Insight Generation; Implementation Management; Interpersonal Relationships; Patient Interactions; Regulatory/Compliance; Market Access/Market Research; Digital Marketing Analytics; Outcomes Research.
Application Instructions
- Apply via https://jobs.merck.com/us/en (or Workday Jobs Hub for current employees). Application deadline is stated on the posting. Requisition ID: R408335.