Associate Business Systems Consultant

Role Summary

Proactively identifies strategic business opportunities with high-level business unit executives and provides leadership in planning, provisioning, delivery, management, and governance of information systems for a business area. Analyzes business processes; elicits and documents requirements; translates them into functional specifications; and leads testing, verification, and validation of solutions. Partners with global teams to implement Salesforce CRM-based solutions aligned with business objectives.

Responsibilities

• Business Process Analysis & Improvement: Works directly with business unit clients to understand specific business processes and business drivers and business strategies across multiple business units.
• Technology Investigation & Strategy Development: Investigates and understands capabilities of patient CRM systems and investigates global patient CRM system applicability to business area.
• Compliance & Evaluation: Compliance with global patient data policies and external regulations like GDPR & HIPAA. Identifies current and emerging business needs and evaluates Salesforce technology solutions.
• Information Systems Strategy: Proactively seeks out strategic business opportunities for the global patient CRM with regional high-level business executives after performing strategic analyses and insights to help decision making.
• Relationship Management: Develops business relationships and integrates activities with other regional stakeholders to ensure successful implementation and support of project efforts.
• Communication & Conflict Resolution: Allies with other regional stakeholders and enterprise to remain current on project status, and inform progress; conversely, keeps managers aware of user issues and resolves conflicts.
• Responsibility & Accountability: Accountable for the accuracy of the fit of the proposed business process improvements. Also accountable for communicating business needs and drivers to development groups to assure the implementation phase can fulfill the business need.

Qualifications

• Required: Bachelor's Degree with 6 years’ experience; Master’s Degree with 5 years’ experience; PhD with 0 years’ experience.
• Required: 5+ years’ experience as a Product Manager with Salesforce CRM based solutions.
• Required: Proven experience with Agile methodologies, and Scrum or Kanban frameworks.
• Required: Proven experience collaborating with engineering and design teams spread across the globe.
• Required: 2+ year of experience leading project teams and/or stakeholder management in a cross-functional environment
• Required: Strong analytical skills with the ability to draw insights that drive the business forward.
• Required: Determines and develops approach and solutions to problems.
• Required: Fluent in English as AbbVie’s designated global business language.
• Preferred: Strong understanding of Salesforce Health Cloud.
• Preferred: Work experience in the pharmaceutical industry.
• Preferred: Experience working with data analytics.