Assoc. Director – Fulfillment and Customer Support Experience - U.S. LILLYDIRECT
Eli Lilly and Company
Full-time
Remote friendly (Indianapolis, IN)
Worldwide
$122,250 - $179,300 USD yearly
Operations
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Assoc. Director – Fulfillment and Customer Support Experience - U.S. LILLYDIRECT
Company Name
Eli Lilly and Company
Job Overview
This role focuses on managing and optimizing customer experiences for LillyDirect's prescription fulfillment and customer support.
Responsibilities:
- Defining and deploying strategies for consumer onboarding
- Issue resolution
- Continuous improvement of fulfillment and support journeys
Key Requirements:
- Customer-centric approach
- Strong analytical skills
- Experience in process management
- A minimum of 5 years in consumer experience optimization
- A Bachelor's degree is required