Assoc Director, CRM Product Owner

Role: Associate Director, CRM Product Owner at Alnylam, leading strategy, roadmap, and delivery of CRM capabilities to enhance field engagement, customer insights, and compliant operations. Responsibilities: define and manage CRM product roadmap aligned with commercial and medical priorities; support CRM modernization and evaluate next-gen platforms; oversee product management activities including requirements, backlog, delivery, and adoption; collaborate with cross-functional stakeholders and external vendors; ensure platform reliability, data quality, and compliance; monitor performance metrics and drive continuous improvement initiatives. Qualifications: bachelor’s degree in Information Systems, Computer Science, or related field; 8+ years in Commercial IT, CRM, or digital product management within life sciences or regulated industries; deep experience with Veeva CRM and enterprise CRM platforms; strong understanding of CRM data management, integrations, and process translation; proven stakeholder management, cross-functional collaboration, and vendor oversight skills. High-Value: focus on life sciences CRM modernization, Veeva CRM expertise, digital transformation, data quality, compliance, and global stakeholder engagement. Work Setup: not specified; likely hybrid or remote based on typical roles in the sector.